Customer Service Technical Support

ROMAINE MORGAN

Dedicated and results-driven professional

[ **************@*****.*** Ó (1-876-***-**** 32 Barbican Rd, Kingston 6 PROFESSIONAL SUMMARY

Dedicated and results-driven professional with diverse experience in auditing, customer service, and technical support. Proven ability to conduct accurate audits, ensure compliance with regulations and deliver exceptional customer experi- ences. Strong problem-solving skills, attention to detail, and a collaborative team player committed to achieving organiza- tional goals.

EDUCATION

6 CAPE UNITS

Mona High School

Graduated in July, 2020

Communication Studies

Entrepreneurship (UNIT 1)

Tourism (UNIT 1)

Caribbean Studies

Entrepreneurship (UNIT 2)

Tourism (UNIT 2)

7 CSECS

Mona High School

Graduated in July, 2018

English Language

Human and Social Biology

Integrated Science

Mathematics

Principles of Business

Office Administration

Social Studies

CERTIFICATIONS

Food and Beverage - Level 2

SKILLS

Auditing Customer Service

Data Entry Technical Support

Team Collaboration Communication

Problem Solving Attention to Detail

REFEREES

Available Upon Request

WORK EXPERIENCE

Shipment Auditor Importations Assistant Customer Ser- vice Executive

Rocketship Courier Services

April 2022 – August 2024

Shipment Auditor: Conducted thorough audits of incoming ship- ments to verify the accuracy and completeness of orders. Identi- fied and resolved discrepancies in shipment contents, quantities, and quality, taking appropriate corrective actions.

Importations Assistant: Assisted in the importation process, ensuring compliance with customs regulations. Collaborated with the logistics team to track the progress of incoming shipments and address any issues or delays.

Customer Service Executive: Provided exceptional customer service and support to clients. Handled inquiries, resolved issues, and en- sured customer satisfaction.

Customer Service Agent Technical Support Agent

Alorica

Nov 2021 – Apr 2022

Assisted customers with inquiries, technical issues, and product sup- port.

Maintained a high level of professionalism and communication skills. Customer Service Representative

Kingston Bookshop

Delivered outstanding customer service in a retail environment.

Assisted customers with purchases, inquiries, and recommendations. Data Entry Clerk

Cutdiline

Accurately entered and maintained data records.

Ensured data confidentiality and integrity.

Customer Service Representative Arcade Technician CocoJam

Provided top-notch customer service and technical support.

Assisted in arcade equipment maintenance and troubleshooting.

Contact this candidate