Customer Service Administrative Support

Finley Cox

Eugene, Oregon • 541-***-**** • **********@*****.***

Professional Summary

Friendly and dependable customer service professional with a background in hospitality, household management, and administrative support. Known for maintaining a calm and positive demeanor even in fast-paced environments, and for building strong, trust-based relationships with clients and teams. Highly organized, detail-oriented, and tech-savvy, skilled at handling inquiries, resolving issues, and supporting operations with warmth and efficiency. Seeking a remote position where I can bring my strong communication skills, proactive mindset, and dedication to creating exceptional customer experiences. Work Experience

House Manager

Stafford Hills Tennis Club (Private Household of CEO), Tualatin, OR Jan 2025 – May 2025

● Delivered exceptional daily service to the family, ensuring comfort, organization, and care in all aspects of household management

● Created weekly menus and cooked personalized, high-quality dinners based on preferences and dietary needs

● Maintained a clean, welcoming, and well-run home through detailed cleaning, laundry, and routine upkeep

● Built strong, trust-based relationships with family members by anticipating needs and providing thoughtful, proactive support

● Ran errands, managed schedules, and provided reliable transportation for the child to activities and lessons

● Handled special projects like painting rooms and mulching the yard with initiative and pride in service

Nanny

Private Family, Beaverton, OR

Dec 2023 – Dec 2024

● Full-time care for a young girl while parents worked from home

● Planned educational activities, crafts, outings, and daily routines

● Prepared meals and managed scheduling for lessons and activities Nanny

Private Family, Vancouver, WA

Feb 2023 – Nov 2023

● Provided full-time care for a 3-year-old, including meal prep, activities, and naps

● Regular overnight care and travel support for the family on vacations

● Created a nurturing and structured environment for learning and play Yacht Stewardess

Self-Employed, Fort Lauderdale, FL

Jun 2022 – Nov 2022

● Delivered personalized, high-end guest service with professionalism, discretion, and attention to detail

● Anticipated and fulfilled guest needs around the clock, creating a luxury experience onboard

● Waited on guests for all meals, beverages, and special requests with warmth and efficiency

● Maintained immaculate interior spaces including staterooms, bathrooms, and common areas

● Managed provisioning and restocking of supplies to ensure seamless guest comfort

● Handled guest laundry and wardrobe with utmost care and confidentiality Barista

Starbucks, Medford, OR

Jan 2022 – Jun 2022

● Prepared drinks and food while ensuring customer satisfaction

● Maintained cleanliness, organized stock, and built rapport with customers

● Supported a fast-paced team environment with attention to quality Office Manager

Medford Countertops, Medford, OR

Feb 2020- Jun 2021

● Managed incoming calls and inquiries related to job bids and project proposals, ensuring prompt and courteous communication

● Communicated with contractors and clients to schedule appointments, provide updates, and maintain professional relationships

● Performed detailed data entry and inventory tracking for new stone materials and current stock levels

● Supported daily office operations and maintained organized documentation for bud tracking and material management

Education

Point Loma Nazarene University – San Diego, CA

Completed college coursework in Business

St. Mary’s School – Medford, OR

High School Diploma, 2021

Skills

● Detail-Oriented & Organized

● Eager to learn new things

● Proficient in Excel and Word

● Empathetic

● Excellent Communication

● Strong Customer Service Background

● Leadership & Time Management

● Problem Solving

● Team Collaboration

● Computer Proficiency

● Dependable & Self-Motivated

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