Project Management Customer Service

Danielle N. Castle

Cellphone- 601-***-****

Personal- *************.**@*****.***

*************@*******.***

Quitman MS 39355

Passionate and energetic individual with outstanding interpersonal, analytical, and critical thinking skills working towards a bachelor’s degree in social work. Poised to gain valuable experience and ready to contribute to a team’s success with administrative and project management suppori.

EDUCATION

Bachelors: Social Work

University of Southern Mississippi, Aug 2020-May 2024 Hattiesburg MS

• Minor in psychology • BSW Club Member • Dean’s List 2022-2024

Associate of Arts: Social Work Jones County Junior College 2018-2020 Ellisville, MS

EXPERIENCE

Internship Institute for Disability Studies

January 17-May 8, 2024

Internship Addie McBryde Rehabilitation Center for the Blind

June 2019- Aug 2019 Jackson MS

Skills Acquired

Grade one Braille

Sighted guide for the blind training

Digital Archiving

Excel Spreadsheet

Public speaking and presenting

Qualitative and quantitative research experience

Crisis Intervention skills

Microsoft Office proficient

Telephone etiquette

Scheduling

Team collaboration

Project management

Conflict resolution

Customer Service

Interviewing skills

Merchandise stocking

Volunteer

Bachelors Social Work Club member 2021-2023

Eagles Nest Pantry USM January- May 2021

AmeriCorps January -May 2024

Core Job Responsibilities

Answered phone calls and emails.

Completed research for The Institute for Disability Studies

Updated information into spreadsheets

Assessed and prioritized multiple responsibilities, developing multitasking and time management skills.

Worked with management and instructors to establish core skills related to job and industry.

Developed case management skills with social work professionals.

Gained interpersonal skills with clients.

Worked well in team environment as well as independently.

Cleaned and organized classrooms, materials and supplies.

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