Service Representative Customer
Resume:
Deborah Polish
I’m looking to change my path from my former positions required at a
high level of organization, multitasking being attentive and detailed oriented while helping with customer service and relations 1864 Gibson Rd.
Unit 43, Bldg F15
Bensalem PA 19020
*********.***@*****.***
EXPERIENCE
Holland Medical Associates, Location — Patient Service Representative
MONTH 2023 - PRESENT
Coordinate incoming referrals, complete patient registration, and handle financial services and insurance. Along with answering the emergency line.
Notify patients when to schedule their next annual wellness visit and/or Medicare wellness appointment.
Administrative duties such as copay, updating files after visits, and accounts receivable.
Checking in patients reviewing their charts from previous visits along with vital and updating information during intake. Robert Half/Flanagan Family Medicine, Warminster, PA and Somerton, PA —Patient Service Representative
September 2022- September 2023
Service the doctors, nurses, and medical assistants by keeping the daily schedule updated and current, while communicating any changes.
Check-in up to 30 or more patients in and out of the ofice.
Answer multiple phone lines, transfer calls to the correct contact, and take messages as appropriate.
Coordinate incoming referrals, complete patient registration, and handle financial services and insurance. Using various patient and portal connective networks.
Robert Half/Camden County Covid Hotline, Mount Laurel, NJ — Customer Service Representative
March 2020 - July 2020
Scheduled COVID-19 vaccine appointments via inbound/outbound calls using the state-provided online vaccination registration system.
Recorded information in the online secure client management system and maintained daily activities with supervisor/lead.
Contact clients that had a vaccination registration to confirm and follow up with and made reminder calls to clients that missed or had not scheduled second dose vaccination.
SKILLS
United HealthCare Portal,
Athena Portal, Pear Portal,
Availity, Health Partners,
Microsoft Office, Navinet and
The Promise.
EDUCATION
Atlantic Cape
Community College
Mays, Mays Landing, NJ
— Certificate in Ofce
Administrative
Technology
September 1996 - June 1997
Rizzieri Aveda School
for Wellness and
Beauty, Voorhees, NJ—
Certificate in Skin Care,
Esthetician
October 2012- February 2013
Sacred Heart Academy
College Preparatory,
Bryn Mawr, PA — High
School Diploma
September 1977- June 1980
Deborah Polish
Administrative Service Professionals, Pennsauken, NJ — Customer Service Representative
October 2018 - December 2019
Supported operations by assisting union employees with the retirement process, answered questions, and resolved issues related to medical and retirement plans.
Answered multi-line phone system and directed callers to requested departments and provided information and benefit enrollment paperwork to new union member customers.
Howard Automotive, Philadelphia, PA —Administrative Assistant
October 2017 - December 2018
Generated invoices for the warehouse and monthly billing statements for customers and created bank deposits.
Answered multi-line phone system and directed callers to requested departments and provided information and benefit enrollment paperwork to new union member customers.
Utilized different databases to upload customer paperwork. Remax Atlantic, Northfield, NJ — Administrative Assistant June 2015 - May 2016
Scheduled and tracked showings for agents as well as logged real estate transactions for the local newspaper.
Picked up contracts from customers on agents’ behalf and distributed incoming mail and faxes.
1864 Gibson Rd.
Unit 43, Bldg F15
Bensalem PA 19020
*********.***@*****.***
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