Program Manager Project

CONNIE WUERFL

STRATEGIC PROJECT MANAGER

South Elgin, IL 61077

*******@***.***

PROFILE

Dedicated and proficient PROJECT/PROGRAM MANAGER with 12+ years of experience in strategic planning, project management, budgeting, program execution, vendor management, and process improvements. Highly motivated and proven team player with excellent self-discipline and a track record of completing complex projects on time and within budget.

SKILLS

Strategic Planning Leadership Vendor Relationship Management NetSuite ERP D365 Issue Resolution Budgeting CRM AI Project Implementation Agile Waterfall Program Management Project Managment Communication Organization Customer Service Team Player Business Requirements Time Management

EXPERIENCE

Freelancing Project/BA Manager Aug 2023 - Present

Self Employed South Elgin Illinois

Conducted research for clients to create or recreate websites for 3 individual companies including non-profit organizations based on their current operational needs.

Prepared Business gap analysis with current business websites and future needs for websites.

Presented solutions and recommendations for website to customers.

Built out and maintain website-based needs.

Made ongoing modifications to web sites.

PMO Lead – Project/BA Manager Dec 2023 - Aug 2023

Hammacher Niles, IL

Conducted research, developed requirement documents, and supported project plans.

Coordinated RFP process and led onboarding vendors for a new solution.

Managed highly visible and complicated projects to implement a new API/machine learning search tool, adding new payment options for monthly subscriptions.

Executed new PMO processes such as resource allocation, time submission, and project onboarding process.

Worked with Vendors, Marketing and Design teams to implement over 58 promotions and modifications to web site

Chief to Staff – Project/Program Manager May 2015 - Aug 2022

MrktServ Holdings Inc.

Managed resource groups that provided over a million plus items to ecommerce retail websites and the technology to provide better customer service solutions.

Led all technological initiatives. Utilized project management Agile methodology. Leveraged expertise in developing, tracking, analyzing, and monitoring technology goals to ensure company plans were completed in a timely manner.

Supervised a team to oversee all system design, functionalities, and architecture changes to meet the specific company client’s requirements.

Managed daily operations including technology programs, projects, vendor relations, human resources, and catalog development to ensure company success.

Implemented company communications and developed and oversaw implementation of internal business processes

EDUCATION

Management of Operations and Information System s Graduated: May 2008

Northern Illinois University DeKalb IL

CERTIFICATIONS & LICENSES

Scrum Master - 996306 Aug 2023 - Sep 2026

VMEDU

VMEDU.com

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