Technical Writer Customer Service

Arsalan Khan

Lynnwood, WA ***** · 425-***-**** · ***************@*****.*** · 20922 55th Ave W

Professional Summary

Reliable, customer-focused team member with 2+ years of seafood counter experience and a 6month contract as a technical writer. Known for fast learning, clear communication, and spotless sanitation. Recently returned to the workforce after a family caregiving period; ready to contribute immediately.

Core Skills

Customer service & point-of-sale

Seafood prep, knife skills & food safety

Inventory rotation, stocking & labeling

Cleaning, sanitation & closing procedures

Procedure writing & documentation

Cross-functional communication with SMEs

Experience

Technical Writer (Contract) — Chevron Federal Credit Union (via Aston Carter) · 2021 (6 months)

Wrote clear, step-by-step procedure documents used by member services and operations.

Interviewed subject-matter experts (SMEs) to capture process details and edge cases.

Edited for consistency, plain language, and compliance with internal standards.

Seafood Clerk — Town & Country Markets, Mill Creek, WA · 2018–2020

Helped customers select seafood; cut and filleted fresh fish to order.

Cleaned and prepared crabs and lobsters; maintained attractive display cases.

Wrapped, labeled, and stocked product; rotated inventory to maintain freshness.

Followed strict food-safety and sanitation practices; cleaned equipment and workspace.

Supported cooking/prep, mid-shift coverage, and end-of-day closing.

Family Caregiver — Pakistan/USA · 2022–2024

Provided full-time care for a parent, coordinating appointments and daily routines.

Managed records, travel logistics, and household scheduling with reliability and discretion.

Strengthened patience, problem-solving, and calm communication under pressure.

Education

BBA Karachi University

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