Customer Service Pharmacy Technician
Resume:
Britney Parker
Mountain Home, AR *****
*************@*****.***
Professional Summary
Enthusiastic Customer Relations Representative. Work well in fast-paced, customer-facing environments. Excellent interpersonal and relation skills. 10+ years of management and customer service. Work Experience
PRN Pharmacy Technician
Walgreens-Mountain Home, AR
July 2025 to Present
• Filled and dispensed medication orders accurately and efficiently, adhering to all safety protocols
• Assisted pharmacists in the preparation of medications by counting pills, labeling bottles, and packaging prescriptions
• Maintained inventory levels by monitoring stock and placing orders for medications as needed
• Collaborated with healthcare professionals to verify prescription information and resolve any discrepancies
• Supported pharmacist during compounding process by measuring ingredients accurately according to formulas
• Prepared sterile products such as IV solutions under strict aseptic conditions
• Ensured compliance with state regulations regarding storage, handling, disposal, record-keeping of pharmaceuticals
• Assisted patients with insurance claims processing
• Maintained cleanliness and organization of the pharmacy area
• Managed patient profiles in the pharmacy system, ensuring accurate records of medications and allergies
• Give vaccinations
Customer Service Manager (CSM)
Hobby Lobby-Mountain Home, AR
October 2021 to May 2025
• I did inventory and made sure paperwork was finished at end of each shift.
• Watched for suspicious activity and behavior.
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time targets
• Resolved escalated customer complaints in a professional manner, finding appropriate solutions to ensure customer retention
• Developed strong relationships with repeat customers through personalized interactions that fostered trust and loyalty
• Trained new hires on return procedures including handling difficult situations professionally leading them towards successful resolutions
Sales Associate
Hobby Lobby-Mountain Home, AR
September 2020 to December 2020
Seasonal
• Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
• Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
• Maintained a clean and organized work environment to enhance the shopping experience for customers Stylist, Makeup and Shift Manager
Regis Corporation-Mountain Home, AR
May 2016 to June 2020
Stylist, inventory, made schedule, auditing, made orders and took appointments. Maintained a clean salon. Made sure customers were satisfied before leaving salon.
• Assisted the hair stylist manager in overseeing daily salon operations, ensuring smooth workflow and exceptional customer service
• Managed appointment scheduling system, optimizing efficiency and minimizing wait times for clients
• Provided support to the hair stylist team by shampooing, conditioning, and preparing clients' hair for styling
• Maintained a clean and organized work environment by sanitizing tools and equipment regularly
• Collaborated with the manager to develop marketing strategies to attract new clients and increase salon revenue
• Managed inventory of salon products including ordering supplies when needed to ensure availability for stylists and customers
• Resolved customer complaints or concerns promptly while maintaining a professional demeanor at all times
• Developed strong relationships with regular clients through personalized consultations and attentive service delivery
• Contributed creative ideas during team meetings regarding hairstyle concepts or promotional campaigns
• Maintained accurate records of client preferences including color formulas used for future reference Stylist/Manager
Regis corporation Smart Styles Salon-Harrison, AR
January 2015 to December 2016
Stylist/manager.
• Managed daily operations of a busy salon, overseeing a team of 5 hair stylists and support staff
• Developed and implemented effective salon policies and procedures to ensure smooth workflow and exceptional customer service
• Built strong client relationships through excellent communication skills, actively listening to their needs and providing personalized recommendations
• Managed inventory levels of professional hair care products, ensuring adequate stock while minimizing waste
• Implemented a scheduling system that optimized stylist availability while accommodating client preferences for appointments
• Led regular team meetings to discuss performance goals, provide feedback on individual stylist performance, and foster teamwork among staff members
• Resolved customer complaints or concerns promptly and effectively to ensure high levels of satisfaction and repeat business
• Stayed up-to-date with the latest trends in hairstyles, techniques, products, tools, and equipment through continuous education opportunities
• Created an inviting atmosphere within the salon by selecting appropriate decor elements that aligned with the brand image
• Developed a customer loyalty program that rewarded repeat clients with exclusive discounts or perks Stylist
Headliners-Mountain Home, AR
February 2014 to March 2016
Stylist, makeup, massage, spray tanning, ear piercing, waxing and nails
• Demonstrated expertise in a wide range of hair cutting techniques, including precision cuts, layered cuts, and fades
• Provided exceptional hair styling services to clients, ensuring customer satisfaction and repeat business
• Consulted with clients to understand their desired hairstyle and offered professional advice on suitable options
• Stayed up-to-date with the latest trends in hair styling and attended regular training sessions to enhance skills
• Performed various hair treatments such as coloring, highlighting, perming, and straightening based on client preferences
• Maintained a clean and organized work station to create a comfortable environment for clients
• Managed appointment scheduling efficiently to minimize wait times for clients while maintaining quality service
• Built strong relationships with clients through effective communication and attentive service
• Developed expertise in various coloring techniques such as balayage, ombre, and foiling Sales Associate/Makeup Artist
Stage-Mountain Home, AR
August 2013 to April 2014
• Provided exceptional customer service by assisting clients in selecting and purchasing makeup products based on their individual needs and preferences
• Achieved consistently high sales targets by actively engaging with customers, offering personalized recommendations, and upselling complementary products
• Maintained accurate inventory records by conducting regular stock checks, identifying low-stock items, and placing timely replenishment orders to ensure product availability at all times
• Assisted in organizing special events such as makeup workshops or beauty demonstrations to promote brand awareness and generate additional sales opportunities
• Provided professional makeup services for clients attending special occasions such as weddings or parties, ensuring flawless application that met client expectations
• Developed expertise in color matching techniques to accurately match foundation shades to clients' skin tones for seamless results
• Stayed up-to-date with industry trends by researching new products, attending trade shows, and participating in training sessions offered by cosmetic brands Housekeeping/Quality Engineering
Micro Plastics-Flippin, AR
December 2006 to May 2011
• Developed and implemented quality control procedures to ensure compliance with industry standards and regulations
• Conducted thorough inspections of products, materials, and processes to identify defects or areas for improvement
• Created detailed quality reports, including statistical data analysis, trend identification, and recommendations for process improvements
• Collaborated with engineering teams during new product development phases to ensure adherence to quality standards throughout the design process
• Conducted risk assessments on new products or processes to identify potential hazards or failure modes
• Provided technical support during customer complaints investigations by analyzing data and proposing corrective actions
• Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
• Stocked and replenished supplies such as toiletries, towels, and bedding to ensure guest satisfaction
• Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out schedules
• Responded promptly to guest requests for additional amenities or services in a courteous manner
• Followed established safety procedures when handling cleaning chemicals and equipment Cashier/Cook/Shift Manager
Dairy Queen-Mountain Home, AR
April 2004 to August 2006
• Efficiently operated cash register, accurately processing customer transactions and providing excellent customer service
• Prepared food items according to established recipes and portion sizes, ensuring consistent quality and presentation
• Maintained cleanliness and organization of work area, including restocking supplies and sanitizing equipment
• Assisted with inventory management by monitoring stock levels and notifying supervisor of low or depleted items
• Provided friendly and attentive service to customers, addressing any concerns or special requests promptly
• Safely handled cash transactions, adhering to company policies regarding cash handling procedures
• Maintained a positive attitude in fast-paced environments while handling multiple tasks simultaneously
• Resolved customer complaints or issues effectively by listening attentively and offering appropriate solutions
• Closely followed all food safety guidelines and regulations to maintain a safe dining environment for customers
• Collaborated with team members to ensure smooth operations during busy periods
• Maintained up-to-date knowledge of promotions, discounts, and loyalty programs to provide accurate information to customers
• Trained new employees on proper cash handling procedures, product knowledge, and customer service standards
• Maintained cleanliness of dining area by promptly clearing tables, wiping surfaces, and restocking condiments
• Collaborated with kitchen staff to ensure accurate preparation of customized orders or special requests Education
College in Criminal Justice AAS
ASU-Mountain Home, AR
August 2025 to Present
Marsha Kay Beauty College-Mountain Home, AR
April 2012 to July 2013
High school diploma
Mountain Home Sr High School-Mountain Home, AR
August 2003 to May 2006
Skills
• Animal care
• Call center (3 years)
• Schedule management (10+ years)
• Medical records
• Manufacturing
• Typing
• Attention to detail
• Pharmacy technician
• Multitasking
• Word processing
• Communication skills (10+ years)
• Patient care (1 year)
• Leadership (10+ years)
• Immunizations
• Laundry
• Microsoft Outlook
• Microsoft Word
• Sales
• Time management
• Pharmacy technician experience
• Supervising experience
• Patient service
• Dependability
• Front desk
• Caregiving
• Organizational skills (10+ years)
• Office experience
• Pharmacy (1 year)
• Appointment scheduling (10+ years)
• Phone etiquette (10+ years)
• Patient interaction
• Team management
• Phone answering
• Customer service
• Records management
• Heavy lifting (10+ years)
• Management
• Microsoft Office (10+ years)
• Personal assistant experience (10+ years)
• Patient observation
• Customer support
• Law enforcement
• Childcare
Certifications and Licenses
Registered Pharmacy Technician
Pharmacy Technician Certification
Driver's License
April 2019 to March 2027
Additional Information
I’m currently going to school for criminal justice. I have some experience. I also have my license for hairstylist and aesthetician.
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