Information Technology Quality Control

Mahmoudou Diallo

917-***-**** ***********@*****.*** Bronx, NY 10467

SUMMARY

Energetic, and motivated Team player; with more than 2 years of experience; Professionally trained with demonstrated expertise in Information Technology, networking and security; works well in high stress environments and is willing to take on extra assignments. Willing and able to relocate. Seeking an IT Position that will leverage my work ethic, initiative and skills Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues. Quick study, equally successful in both team and self-directed settings; Proficient in range of computer systems, tools and testing methodologies. Multilingual: English, French, and Fulani.

TECHNICAL SKILLS

Operating Systems: Windows XP/7/8, Vista, POP3, Server 2008

Networking – Configure LAN /WLAN/WAN/PAN (all 802.11) network routers/ printers via secure WEPx, WPAx, SSID.

Wiring, Remote Desktop assistance, TCP/IP, FTP, DNS, DHCP, SSH, POP3, SMTP, SSH, TELNET, VPN, TFTP, Flash Software – Windows OS, Linux, MacOS, MS Office and their alternatives; Microsoft Works, Adobe Flash, Adobe G-Suite; Firewalls; Remote Desktop

Hardware – Desktops, laptops, printers, scanners, schematics, soldering, Format, partition EIDE, SATA, SCSI, and SSD and perform data recovery and imaging.

PC Maintenance - Operating system installation, Windows Update, system restore, disk cleanup, disk defragmenter, installation of antivirus and anti-spy-ware software, firewall, files transfer settings, and configuring computers for new users, creating production images, removing viruses, Trojan, spyware, and malware infections

EDUCATION

Intensive, hands-on IT Support Bootcamp, Per Scholas, Bronx, NY Jan 2023 – Apr 2023

Pursuing CompTIA A+ Certificate and Google IT Professional Certificate

Associate of Occupational Studies (AOS): Network Administration & Security, ASA College, NY, NY 2015 GPA: 3.6, Dean’s List, Roll of Honor recipient

PROFESSIONAL EXPERIENCE

Zt systems, 4050 seaview drive, secaucus, nj 07094

servers technician - quality control and repair services (nov 2023 – Jan 2025)

●perform quality control inspections and diagnostic tests on server equipment to ensure optimal performance.

●repair and maintain servers, identifying and resolving issues promptly to minimize downtime.

●collaborate with engineering teams to improve product quality and process efficiency.

CENSUS BUREAU The Bronx, NY Aug 2020 to Oct 2020 Census Enumerator

●Utilized script and asked relevant questions for on-demand phone project assignment to deliver surveys to recipients.

●Communicated clearly and listened attentively throughout the interview process to facilitate exchange of information.

●Maintained confidentiality when addressing sensitive information with tact and diplomacy.

●Provided excellent service and attention to customers when face-to-face or through phone conversations. ● Improved operations by working with team members and customers to find workable solutions.

SANNOU ELECTRONIC New York, NY Jul 2017 to Feb 2019

Electronics Technician

●Repair PC hardware devices, and make upgrades if necessary, replace defective components.

●Engaged positively with each customer, providing professional and polite support for sales and service needs.

●Resolved customer complaints with advanced diagnostic tools.

●Executed excellent ability to read and interpret blueprints and schematics.

●Evaluated and tested products using measurement and diagnostic devices to adjust, test and repair equipment.

●Worked both independently and with crews to interpret electrical malfunctions and make repairs quickly to minimize downtime for customers.

WEIL INTERNATIONAL LAW FIRM Nov 2015 to Feb 2016

●Install/repair routers, PCs, and other hardware are devices.

●Collect data in order to evaluate the networks or system's performance and help the system work well Add users to a network and assign and update security permissions on the network.

●Train users on the proper use of computer hardware and software.

●Installed New computers and printers to adapt them to the new work environment.

●Scan all PC's and assign them to the associate offices to ensure the reliability of the network.

●Make sure all the calls from the associates are answered and all the tickets are served appropriately.

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