Customer Service Property Manager

TIFFANY FURLOW

**** * ***** *** · 813-***-****

***************@*****.***

To be employed by a growing company where I can utilize my knowledge in customer service field. As well as other skills that I may obtain to help promote a productive work environment EXPERIENCE

OCTOBER 2023 - PRESENT

PROPERTY MANAGER, DASMAN RESIDENTIAL

● Building a rapport with current tenants to give them personalized service

● Maintains staff by recruiting, onboarding, training, assessing, and promoting employees.

● Supervise team of 3-6 maintenance staff, scheduling and supervising regular cleaning and upkeep of communal spaces and outdoor area

● Increased occupancy by 25% within one month and delinquency under 5%

● Inspected property daily for cleanness and repairs needed

● Inspected property for toxins and damage from infestations from pests such as termites, ants, and rats.

● Entered po and vendor request

AUGUST 2021 – OCTOBER 2023

LEASING AGENT, BH MANAGEMENT

● Following up on leads for potential renters

● Keeping residents informed of any changes to rental agreements or upcoming property issues

● Preparing leasing documents for potential renters using property standards and regulations

● Building a rapport with current tenants to give them personalized service

• Performing background checks, credit checks and other responsibilities to see if prospective renters are qualified

MAY 2019 – AUGUST 2021

RECEPTIONIST, ANIMAL HOSPITAL OF TAMAP, INC

• Responsible for greeting clients and their pets upon entering the office

• Answered muti-line phone systems promptly, as well as contacted clients regarding upcoming appointments and call backs

2

ADMINISTRATIVE DUTIES TO INCLUDE FILE MAINTENANCE, MAIL CORRESPONDENCES, SCHEDULING/BOOKING APPOINTMENTS, AND OFFICE MAINTENANCE. EDUCATION

MAY 2016

HIGH SCHOOL DIPLOMA, THOMAS JEFFERSON HIGH

High school diploma

SKILLS

• Computer savy

• Bilingual

• Problem solving

• Type over 40 wpm

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