Customer Service Call Center

ASHLEY WILLIAMS

******@*****.***

770-***-****

OBJECTIVE

Maximum multi-line production in a remote sales position

SKILLS

Upselling

Customer Service

Self Paced Highly Motivated

EXPERIENCE

SENIOR INSURANCE SERVICE PROVIDER

HANOVER INSURANCE GROUP

02/2022 – Present

Life/Health and Property/Casualty Licensed

Commercial lines specialist

P&C Top Producer

Life and Health Top Producer

Marketing

CRM acuity

150+ dials/day

$25,000/month average

LICENSED SALES/ ALLSTATE

DORCELIN BAZIL AGENCY

02/2018- 2/2022

Complex Issue Resolution

Service upselling Relationship Building

Stringent Follow-ups

Consistently exceed call center metrics requirements

LICENSED SALES/ STATE FARM

05/2013-02/2018

Agent aspirant, Office Management

Team Member Hall of Fame Level II Qualifier

TRAINING AND CERTIFICATIONS

Microsoft Office Suite, Internet, Associate Development, Maximizing Sales Potential, Collection Experience

Analytical with Customer Service, Data Entry Skills, Notary Public, Property and Casualty and Life and Health Licensed In the State Of Georgia

VOLUNTEER EXPERIENCE/LEADERSHIP

Coaches Assistant, Lilburn Basketball Association

Zonolite Community Coat Drive Organizer

Entrepreneur, 2nd2NoneNaturals Consulting

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