Customer Service Data Entry
Resume:
Dana OSBORN
Ellsinore, MO *****
**********@*****.***
Professional Summary
Results-driven and hard working person with many years experience in several areas. I've had 15+ years of experience working with the public, specializing in customer service . Skills include cash handling, server, typing and data entry, attention to detail, multi tasking and the ability to adapt well in any situation. Proven ability to enhance guest satisfaction through effective communication and problem- solving skills. Experienced in training new staff and implementing upselling techniques to boost sales. Committed to maintaining high standards in all work I do. I take pride in my job and love work that challenges me and I can grow from. My goal is to ensure the customer leaves with a positive experience that has them wanting to come back. I am a firm believer that there is no" I" in team and that working together and treating each other with respect will keep your work days running smoothly. I am a hard worker with integrity and easily adapt to change. I am eager and hopeful to become a part of your team. Work Experience
Cashier/Pizza Maker
Casey's General Store-Poplar Bluff, MO
January 2024 to May 2025
• Handled cash transactions accurately and efficiently, balancing the register at the end of each shift
• Assisted customers in locating products, providing knowledgeable recommendations based on their needs
• Collaborated with team members to organize inventory stock levels, ensuring adequate supply for customer demands
• Maintained a clean and organized work area, contributing to an efficient and visually appealing store environment
• Assisted in training new clerks on company policies, procedures, and systems
• Demonstrated strong problem-solving skills when addressing customer complaints or concerns effectively and efficiently
• Maintained positive working relationships with colleagues through effective communication and teamwork
• Managed multiple tasks simultaneously while maintaining a high level of accuracy
• Demonstrated ability to adapt quickly to changing priorities or unexpected situations Server/Cashier
Applebee's Bar and Grill-Poplar Bluff, MO
October 2023 to October 2024
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
• Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to provide detailed recommendations to customers
• Maintained cleanliness and organization of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Managed cash transactions accurately by processing payments, providing change, and reconciling receipts at the end of each shift
• Effectively handled customer inquiries, concerns, or complaints in a professional manner to ensure guest satisfaction
• Assisted in training new servers on restaurant policies, procedures, and service standards to maintain consistent quality of service
• Implemented upselling techniques resulting in an increase in average check size by XX%
• Maintained knowledge of food safety regulations and implemented proper handling procedures for safe food service
• Utilized POS system proficiently for order entry accuracy and efficient table management throughout shifts
• Supported fellow team members during busy periods by assisting with tasks such as refilling condiments or running food orders when necessary
Education
High school diploma
Agape Christian School-Poplar Bluff, MO
August 1990 to May 1994
Skills
• Serving
• POS
• Cash handling
• Food handling
• Customer service
• Food service
• Cash register
• Restaurant experience
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