Senior Program Manager / Senior Project Manager

Brian O’Keefe

Plymouth Massachusetts *****

*************@*****.*** 781-***-**** linkedin.com/in/brianjokeefe

Accomplished consultant and leader skilled in leading complex projects for public sector and commercial clients with a full understanding of the Software Development Life Cycle (SDLC) and Change Management and adoption. Experienced in numerous portfolio and program initiatives and project implementations, including all phases of program execution, focusing on critical business applications such as Clarity PPM, Workday, Smartsheet, Service Now, Peoplesoft, JIRA, Confluence, MS Project DT & Cloud, ERP, CRM, HIE, MMIS, EMR, HR, AOC, TCOC, etc. Experienced in SDLC, Change Management, Agile, Lean, SCRUM, Waterfall, PRINCE, PMBOK, and Kanban.

Professional Experience

Sr Program Project Manager Provision Outsourcing Solutions 01/2011-Present

All contract work from 2011 is detailed below, with Full-time roles following

* Sr Program Manager on IT strategy, operations, risk analysis, and IT systems improvements/replacements for several clients in NH, VT, and ME 1/2024-Present

* Program Manager with Ascension Technologies at Apex Systems, created and implemented an IT strategy, roadmap, and vision that addressed the healthcare divisions needs across their numerous HIEs, EMRs, portfolios, programs, and projects including Oracle Cerner, Epic, Clarity PPM, Salesforce, Workday, and ServiceNow with a budget of $10m. 2023-2024

* Sr Project Manager with the State of RI Division of IT at TriCom Consulting, managed the state’s RFI-RFP process for the new EMR budgeted for $25,000,000. 2023-2023

* Operations Manager with the State of RI Division of IT at American Partners for the Healthcare Insurance Exchange (RIHIX) called HealthSource. Managed stabilization of RIHIX and the Integrated Eligibility Systems by leading several technical teams. 2018-2018

* Program Manager with PatientKeeper at the Stowe Group, and then Sr Consultant with Health Management Associates (HMA) at Latitude36 conducting Healthcare Information Exchange (HIE), Computerized Physician Order Entry (CPOE), Medication Reconciliation, and (MedRec) and Meaningful Use (MU) implementations at 126+ hospitals in 26 states (HMA). 2011-2014

Sr Manager IT Ops Blue Cross Blue Shield of MA 03/2020-03/2023

Managed governance and executed the Update and Patch Management Program.

Authored program documentation for various teams and reported to senior leadership.

Analyzed risks, issues, costs, and benefits, and created roadmaps for program success.

Director of Customer Success Orion Technology 09/2018-08/2019

Product Owner of the Communicate application, leading recertification, enhancements, and driving over 25% market growth ($37 million) for North American Operations.

Oversaw the Auckland New Zealand based development team and North American Ops.

Responsible for communicating with Communicate clients and leading all Massachusetts Health Information Highway (MASS HIway) SaaS operations.

Sr Program Manager Optum Technology 06/2015-07/2017

Directed the Healthcare Insurance Exchange for the Commonwealth of Massachusetts (MAHIX), leading to a successful re-launch. Guided the creation and execution of the MAHIX program master plan and developed and refined implementation methodologies to enable a rapid initial rollout and numerous upgrades and operational support. Managed MAHIX design sessions with analysts and vendors to ensure all regulatory items were met.

Director of Information Services Overlake Medical Center 05/2010-07/2011

Strategic leader responsible for creating and managing the region’s first privately owned and operated advanced Healthcare Information Exchange (HIE), connecting 35 different EMRs, partner medical centers, affiliated practices, clinics, and the State of Washington’s HIE.

Directed a subsidy program for 1,100 community physicians, helping them acquire Electronic Medical Records (EMR) systems like NextGen, eClinicalWorks, Cerner, etc.

Served on the Washington/Idaho Regional Extension Center Healthcare Information Exchange (HIE) Executive Committee and Technical Advisory Group(s).

Director IT Service Delivery Mgr ACS Consulting 01/2005- 01/2009

Recruited as a Director of IT and Service Delivery Manager as the strategic information technology leader responsible for managing and expanding Affiliated Computer Associates' (ACS) largest North American healthcare client, the University of Massachusetts Medical Center (UMASS) and UMASS Medical School.

Increased UMASS satisfaction resulted in their signing a $110,000,000 five-year contract.

Managed the partnership with the implementation of CA’s Clarity Project and Portfolio Management (PPM) suite as SaaS for all ACS Healthcare clients including UMASS.

Redesigned six direct reporting teams, including Networks, Systems Administration, Data Center, Telecommunications, Desktop Support, and Support Center, resulting in streamlined operations.

Replaced outdated support processes, upgraded all telephone systems to VoIP, and surpassed SLA compliance with UMASS, leading to $5,000,000 in savings in the first year.

Renegotiated and revised SOWs, program and project management, and change management processes to ensure operational effectiveness and contract compliance.

Education

Master of Science Boston College Administration

Bachelor of Arts Boston College Communications & Mathematics

Executive Leadership The Advisory Board Company

Relevant Experience

Chief Information Services Officer and Member Board of Directors

The Brain Aneurysm Foundation, Boston Massachusetts 2002-2012

Developed a long-term strategic IT plan, reorganizing all operations related to running, research, and fundraising, which led to a revenue increase of over 300% within six months.

Proposed and re-engineered the infrastructure, enhanced alignment and data sharing between teams by leading the website redesign, integrating various donor databases, and consolidating all back-office systems and vendors.

Sought and secured long-term legal representation, on a pro bono basis, with the large national firm Mintz Levin.

Washington State HIE Executive Committee & Technical Advisory Group(s) Member

OneHealthPort, Seattle Washington 2010-2011

Served on the executive committee directing the newly mandated HIE creation process.

Served on several technical advisory groups, conducting the RFI & RFP process.

Reviewed the 15+ HIE proposals received, managed the down selection, and led negotiations with the final 3 candidates before selecting the state’s first sustainable HIE HUB (Axway).

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