Food server, Data entry, data analytics, patient services

Jessica Silva

Lanham, MD +1-484-***-**** ***********@*****.*** LinkedIn: linkedin.com/in/jessssilva PROFESSIONAL SUMMARY

Detail-compliance, insights. service. oriented Adept and at data customer working professional service. in fast-with paced Skilled a environments, Data in SQL, Analytics Python, ensuring Certificate Tableau, accuracy, and and proven data efficiency, visualization experience and a to in high generate data standard management, actionable of WORK EXPERIENCE

Crew Trainer

McDonald's – Bethlehem, PA Oct 2024 – Mar 2025

- - - Trained Maintained Assisted and with efficiency mentored daily operations, and new accuracy hires inventory in in operational a high-control, volume procedures, and service ensuring customer environment. compliance engagement, with food and safety quality regulations. standards. Patient Information Coordinator

St. Luke's University Hospital – Bethlehem, PA Apr 2023 – Dec 2023

- - Managed Provided patient responsive, data empathetic in compliance support with HIPAA to patients and and privacy families, regulations. resolving inquiries promptly. Nutrition Services Aide / Barista

St. Luke's University Hospital – Bethlehem, PA Nov 2019 – Mar 2023

- - - Prepared Operated Trained new and a coffee team portioned kiosk, members preparing meals on per safe custom dietary food handling requirements beverages and and operational while managing maintaining efficiency. daily prep. quality standards. Crew Trainer

McDonald's – Hellertown, PA Feb 2017 – Dec 2019

- - Led Developed onboarding training and resources training for to enhance new staff productivity to improve service and customer speed and satisfaction. accuracy. EDUCATION & CERTIFICATIONS

Certificate in Data Analytics, CareerFoundry – Jan 2024 Coursework in Early Childhood Education, Northampton Community College – May 2015 High School Diploma, Freedom High School – 2012

TECHNICAL SKILLS

Data Data Media Additional Analysis Management: & Design Skills: Tools: Tools: Critical Data SQL, Vegas Wrangling, Thinking, Python, Pro, Adobe Tableau Problem-Data Photoshop Cleaning, Solving, Merging, (Video Strategic Editing, Fact-Planning, Checking Graphic Customer Design) Service

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