Customer Service Security Officer

KAYLA ROBERTS

Whitewright, TX

580-***-****- *************@*****.***

PROFESSIONAL SUMMARY

Trustworthy and dedicated with 3+ years of experience serving customers and finishing daily task. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. SKILLS

Time Management Skills

Verbal and Written Communication

Issue Resolution

Customer Service

Management abilities

WORK HISTORY

10/2022 to Current Cashier

Winstar World Casino And Resort – Thackerville, OK Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items and join reward programs. 06/2021 to 10/2022 Assistant Security Shift Supervisor Winstar World Casino And Resort – Thackerville, OK Observed staff performance, provided detailed instructions and monitored results to meet customer service needs.

Maintained safe and clean work environment while complying and enforcing procedures and regulations.

Tracked employees' attendance and work hours while monitoring daily projects for efficiency.

Established schedules and assignments for Number staff members to enhance organizational efficiency.

11/2020 to 06/2021 Security Officer

Winstar World Casino And Resort – Thackerville, OK Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Oversaw daily monitoring and patrolled buildings, grounds, and work sites. Patrolled and monitored premises in company vehicle, on bicycle and by foot. Checked and verified photo identification when required. 08/2015 to 06/2019 Floor Attendant

Winstar World Casino And Resort – Thackerville, OK Maintained cleanliness and organization.

Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.

Payed jackpots and worked minor maintenance for slot machines. EDUCATION

05/2011 Diploma: Diploma

Ringling High School - Ringling, OK

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