Customer Service Representative
Resume:
Ashley Martin
Customer Service Representative
******.*********@*****.***
SUMMARY
Seeking a responsible job with an opportunity for professional challenges and where my work experience would have valuable application.
WORK EXPERIENCE
Customer Service Representative
CAREY INTERNATIONAL
Jun 2016 – Dec 2017
Respond to customer inquires for requesting copies of invoices via phone, fax, and email.
Document reservation segments of customer complaints.
Provide phone backup for reservations.
Extract agent calls to confirm accuracy for customer complaints.
Reservation Specialist
CAREY INTERNATIONAL
Jul 2016 – Dec 2017
Respond to inbound calls pertaining to requests/inquires regarding passenger reservations.
Create accurate and detailed ground transportation reservations for passengers worldwide.
Update passenger and arranger profile database.
Provide assistance to reservation agents via the Carey Help Line.
Assist in training of new hires.
Provide quote rates for passenger/arranger for worldwide ground transportation.
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Customer Account Specialist
AMERICAN GENERAL FINANCIAL SERVICES
Nov 2017 – Sep 2019
Apply monthly payments to customer accounts.
Balance and record daily reports.
Update and monitor delinquent accounts.
Solicit customers for account renewal/refinance.
Process loan applications and loan documentation for signing.
Walmart
Customer Service Sales Associate
Nov 2020 – Dec 2022
.Greeting customers and making sure they find everything they need;
Ringing up customer purchases throughout the day;
Operating cash registers while adhering to store policy on returns and coupons;
Putting away merchandise and rotating stock as needed;
Ensuring the immediate removal of damaged or expired wares;
Ensuring effective merchandise presentation;
Ensuring cleanliness in their department;
Assisting customers with locating products;
Keeping their workstation clean at all times;
Strikers Steakhouse
server
Dec 2022- Present
Greeting customers and seating them in their section.
Taking food and beverage orders and using the ordering system correctly.
Answering menu questions and making recommendations.
Communicating orders and special requests to the kitchen staff.
Bringing out food and beverages to customers and ensuring their satisfaction
EDUCATION
Lawrence County High School
Diploma Recieved
Atteneded: Aug. 2009-May 2013
Graduated: May 2013
Studied: Required Classes
Productivity & Digital Tools Certifications
Certificate Summary
Workspace
Certified in Google Workspace fundamentals, including Gmail, Calendar, Drive, Docs, Sheets, and Slides. Skilled in collaboration, file sharing, and productivity optimization across cloud-based tools.
Google Docs
Proficient in document creation, formatting, collaboration, and real-time editing. Demonstrated ability to use templates, styles, and advanced features like comments and version history.
Google Sheets
Certified in spreadsheet management, formulas, data analysis, and visualization. Experienced in pivot tables, conditional formatting, and collaborative data workflows.
Microsoft Word
Skilled in professional document formatting, styles, mail merge, and layout design. Certified in creating reports, resumes, and templates with advanced editing tools.
Microsoft Excel
Certified in Excel essentials including formulas, functions, charts, and data analysis. Proficient in pivot tables, VLOOKUP, and automation using macros.
Microsoft PowerPoint
Certified in presentation design, slide transitions, animations, and storytelling techniques. Able to create engaging, professional presentations for various audiences.
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