Customer Service Fast-Paced

Madalyne Norenberg

*************@*****.*** · 763-***-**** · White Bear Lake, MN 55110

PROFESSIONAL SUMMARY

Motivated and dependable professional with 7 years of diverse work experience, eager to contribute strong interpersonal and problem-solving skills in a customer service role. Known for delivering friendly and efficient service while adapting quickly to new environments. Adept at communicating clearly, handling customer inquiries, and working collaboratively within a team. Committed to providing positive experiences and supporting organizational goals through reliability and a strong work ethic.

WORK EXPERIENCE

Independent Travel Agent April 2022-Present

EmsidogTravels – White Bear Lake, MN

Planned and booked personalized domestic and international travel itineraries, including flights, accommodations, tours, and transportation, for clients with varying budgets and preferences.

Cultivated a loyal client base through exceptional customer service, clear communication, and a deep knowledge of global travel trends, destinations, and requirements.

Negotiated with travel vendors and leveraged industry tools to secure competitive rates, exclusive deals, and upgrades for clients.

Managed all aspects of travel logistics, including travel insurance, visa assistance, and last-minute changes, ensuring seamless experiences and high client satisfaction.

Amazon Flex Driver November 2021-March 2025

Amazon.com – Saint Cloud, MN

Delivered packages efficiently and accurately to residential and commercial locations, averaging 50–70 deliveries per shift while meeting strict time windows.

Maintained a high delivery success rate and strong customer satisfaction through professional communication and careful handling of packages.

Utilized the Amazon Flex app and GPS navigation tools to plan optimal delivery routes, adapt to real-time traffic conditions, and maximize delivery efficiency.

Followed all safety protocols and company procedures, including contactless delivery and secure package placement, ensuring compliance with Amazon standards.

Mixer Operator October 2024-December 2024

Bimbo Bakeries – South Saint Paul, MN

Operated and monitored industrial mixers to prepare dough and batters according to precise bakery formulas, ensuring consistency and quality across batches.

Measured and loaded ingredients based on production schedules and recipe specifications, maintaining strict adherence to food safety and sanitation standards.

Collaborated with production teams to meet daily output goals, troubleshoot equipment issues, and minimize downtime in a fast-paced baking environment.

Package Handler February 2024-October 2024

FedEx – Rogers, MN

Sorted, scanned, and loaded packages efficiently onto delivery trucks, handling up to 1,500 packages per shift while meeting strict time and accuracy standards.

Maintained a safe and organized work environment by following OSHA regulations and FedEx safety protocols during all loading and unloading operations.

Collaborated with team members to streamline package flow and minimize delays, contributing to consistently on-time dispatch and high customer satisfaction.

Store Clerk August 2019-June 2022

Princeton Wine and Spirits – Princeton, MN

Assisted customers with product selection by providing knowledgeable recommendations on wines, spirits, and beers, contributing to increased sales and repeat business.

Operated POS systems to process transactions accurately, maintained stock levels, and ensured compliance with age verification and alcohol regulations.

Housekeeper May 2021-September 2021

Merry Maids – Saint Cloud, MN

Performed detailed cleaning of residential and commercial properties, including dusting, vacuuming, mopping, and sanitizing kitchens and bathrooms to client specifications.

Managed cleaning schedules efficiently to meet tight deadlines while maintaining high standards of cleanliness, safety, and customer satisfaction.

Cashier/Stocker September 2019-March 2020

Dollar Tree – Princeton, MN

Operated cash register efficiently, processed customer transactions accurately, and provided friendly service in a fast-paced retail environment.

Restocked shelves, organized product displays, and maintained clean and orderly aisles to ensure optimal shopping experience and inventory accuracy.

Team Member September 2018-June 2019

Burger King – North Branch, MN

Delivered prompt, courteous customer service while taking orders, handling payments, and ensuring order accuracy in a high-volume fast-food environment.

Collaborated with team members to maintain cleanliness, restock supplies, and support kitchen operations to ensure smooth and efficient service.

ADDITIONAL SKILLS

Typing

Microsoft Office Suite

Customer Service

Dependability

Teamwork

Time Management

EDUCATION

Cambridge-Isanti High School Cambridge, MN

High School Diploma

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