Office Manager Customer Service
Resume:
Sharanna Beyerle
Batesville, AR 72501
*********@*****.***
Qualifications
*Knowledge and experience in word processing programs such as Microsoft Word and Excel
*Ability to work independently and within teams
*Company specific computer programs
*Inventory management
*Maintaining USDA and Quality Control relations
*Training of employees
*Quick books
Education
Spiro High School
*graduated 1984
Carl Albert State College
*graduated 1993
*Associates Degree in Accounting
Relevant Experience
*17+ years at Zero Mountain Cold Storage
*16 years as office manager in the Fort Smith and Lowell facilities
Job duties:
*responsible for customers product inventory in the warehouse
*accounts receivable
*contacting customers over past due invoices
*setting up new customer accounts
*first of month & end of month customer invoicing
*shipping & receiving (keying orders into system insuring correct products are being received & shipped)
*exports (preparation of export documents, preparation of paperwork required for exports, delivering paperwork to veterinarian for approval and signature, obtaining necessary documents from USDA)
*customer service (product recalls, complaints, billing issues, etc.)
*direct supervision of 6 employees
*ordering office, dock & maintenance materials & supplies
*responsible for tracking pallet inventories for all 4 facilities
*on call 24 hours a day, in case any problems arise
*answered directly to general manager
*Transferred to the Lowell facility for 3 years with the same job requirements and duties as
in Fort Smith.
*Also, responsible for payroll and HR duties while in Lowell
*Transferred back to Fort Smith, where I was in the process of assisting in customer facility audits for all 4 facilities. Audits included ASI Food Safety, Food Defense Safety audit and customer audits.
*December, 2010 to March, 2011 – OK Foods, Inc.
*QC – quality control, responsible for quality of product meeting customer specs
*April, 2011 to January, 2012 – Qual Serv Corp
*Project manager, responsible for setting up PO’s from Sam’s & Wal-Mart, billing, Logistics,
Answering phones, customer service, entering quotes, filing
*January, 2012 to August, 2019 – Arkansas Refrigerated Services
*Office Manager, Customer service, shipping & receiving, answering phones, invoicing,
AR/AP, invoicing of brokerage/shuttle loads, setting up new customers, bank reconciliations,
Daily sales report, inventory, setting up new POs in Quick books, exports, ordering of supplies, some HR functions
December 2021 – Dec 2023 - White River Cold Storage – Office manager, Shipping and Receiving, answering phones, inventory, invoicing, set up new customers
December 2023 – Current – Left White River Cold Storage to start own business.
Leadership Management courses at UAFS, 2009
IARW (International Association Refrigerated Warehouses) (WFLO (World Food Logistics Organization) Conference) Oklahoma University in Norman 1999, 2000, 2001
References
Bill Kizziar Ray Boatright
Zero Mountain (Americold), General Manager Arkansas Refrigerated Services
Mike Group Fred Kutz
Americold, Inventory Arkansas Refrigerated Services
Kelli Stevens Gerald Johnston
Johnston Family 479-***-****
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