Customer Service Representative
Resume:
Jimmy L. Keith
Raleigh, N.C.
**********@*******.***
Position Objective : PT Customer Service Representative (Remote)
COMPUTER IBM Compatible PC’S
Skills Programs: Ghost, Tivoli, Remedy, and Veritas Backup.
Operating Systems: Windows XP, Windows 7 Pro, Windows 8.1 Pro
Windows 10 Pro and Linux.
Network Systems: UNIX Network Openview, LAN Network,
Novell 5.0,Windows NT 4.0 Server and Active Directory.
Software Packages: Lotus Notes, Groupwise 5.5,
Microsoft Office 2010, 2013 and Office 365 .
EXPERIENCE
09/02 to Present JLK Computer Service – [Consulting]
516 South Meadow Rd.
Raleigh, NC 27603
PC Support Specialist - Install, modifies, make minor repairs to
computer hardware, install software packages, and provide technical
assistance to end users. Install hardware and peripheral components on
user's premises, following design or installation specifications. Answer
clients questions in person and via telephone concerning system
operation.
06/01 to 09/02 Pomeroy – [Contracting]
1015 Aviation Parkway Suite 900
Morrisville, NC 27560
Help Desk Analyst - This was 100% phone support. Troubleshoot
dial-in users and worked in a networked environment as
well as assisting users with workstation hardware and software
difficulties. Windows 95/98/2000, MS Office, Lotus Notes,
TCPIP, PC Hardware.
EDUCATION
1981 to 1984 High School - Millbrook Senior High,
Raleigh, N.C.
1984 to 1986 North Carolina State University, Raleigh, N.C.
Major: History
Have forty-eight credit hours towards a history degree.
1999 to 1999 Wake Technical Community College, Raleigh, N.C.
Major: Networking Certification
Have twelve hours of credit towards a networking
certification.
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