Patient Care Case Management

VJ

VERONICA JUNEAU

*********@*****.*** +1-318-***-**** Pollock, LA 71467

Seasoned Senior Care Manager with comprehensive background in geriatric care, including case management and care coordination. Skilled in developing personalized care plans, mediating between healthcare providers, patients, and families. Notable for leadership abilities, team-building skills, and commitment to patient advocacy. Previous roles have highlighted strong problem-solving capabilities and ability to make significant improvements in overall patient care quality.

Caregiving

Supervising Experience

Vital Signs

Phlebotomy

Patient Care

Medical Records

care coordination

case management

policy development

client assessment

training implementation

support staff supervision

client advocacy

healthcare compliance

budget management

scheduling oversight

problem solving

effective communication

team leadership

performance evaluation

conflict resolution

Care planning

Compassion and empathy

Healthcare regulations

Elderly care expertise

Discharge planning

Care oversight

Patient education

Policy adherence

Resource utilization

In-home care plans

ADL support

Healthcare

Care quality assessments

Patient & family support

Long-term care coordination

Referral management

Technology proficiency

Crisis prevention intervention (CPI)

Organizational skills

Budget development

Multitasking

Written communication

Medicare compliance

Set objectives

Staff supervision

A First Name Basis Home Care

Alexandria, LA

Sr. Care Manager

01/2021 - 08/2024

I had a case load of 30 + clients.

I made sure they were staffed and they had everything they needed to make staying in their home safe.

I went to OCDD and OAAS meetings.

I worked very closely with all support coordination companies. I trained the care managers that I had that were under me. I answered the phones on the weekends to make sure everyone was staffed when call outs occurred.

I kept up with all yearly trainings.

Summary

Skills

Experience

I done all new hire trainings as well.

Blessings At Home llc Ball, LA

Supervisor

11/2013 - 11/2020

I currently supervise around 30 employees and handle the cases of 23 clients.

I make sure the staff has their schedules each month that they are trained for the client they will be taking care of and that they know what to expect when they go into the home.

I also take care of making sure all plans of care are up to date, I do monthly reports on all workers, I work with OCDD and long term and OAAS along with the support coordination agency's to provide the best care possible to my clients.

I answer phones, take time from the employees, I handle SIL cases which consists of dealing with clients money.

I believe on being on time for everything.

Akein Alexandria, LA

GED

09/1999

Central louisiana medical acadamy Alexandria, LA High school diploma or GED in Phlebotomy

Education and Training

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