Customer Service Specialist
Resume:
RACHEL GARCIA
CONTACT INFORMATION
****************@*****.***
ABOUT ME
I am seeking a challenging employment opportunity where I can apply my friendly yet professional skills. My goal is to help create a thriving work environment. I am confident that I will become an asset to the company through hard work, passion, and dedication. I adapt well to change and always strive to maintain a positive, mindful attitude. We are what we repeatedly do. Excellence, then, is not an act, but a habit.
– Aristotle
QUALIFICATIONS
COMPUTER SOFTWARE
CUSTOMER SERVICE
TIME MANAGEMENT
ATTENTION TO DETAIL
CLERICAL DUTIES
DATA PROCESSING
EXPERIENCE
Total Med
June 1, 2023 to February 29, 2024 - Full Time 40 Hours While working at Total Med I was a remote customer service specialist. My duties included answering phone calls, transferring calls accordingly, and verifying customer eligibility information, through an automated system. I continuously entered customer data into and automated system and resolved discrepancies that came to the surface. Helping customers navigate and complete the application process was a major party of my daily routine. Customer confidentiality was a significant role I continuously fulfilled while working for Total Med.
Valley Wide Health Systems
September 1, 2020 – September 30, 2021 - Full Time 40 hours During my employment at Valley Wide Health Systems, I processed confidential patient data, into our automated system, resolved any discrepancies. I also scanned documents into the automated systems which then went into the patient’s charts. One of my strengths was being a team player. I enjoyed helping my co-workers manage heavy workloads because I was efficient and thorough. Throughout my day I also scheduled patient appointments and answered phone calls efficiently. I provided excellent customer service to patients, co-workers and management. Quick Cash
August 1, 2015 – February 29, 2018
As a Personal Loan Specialist with Quick Cash, my primary duty was to process loan applications and performed loan closings. I would enter applicants’ applications into an automated system and resolved financial discrepancies accordingly. I performed loan close outs which consisted of reviewing loan data in the automated system and verified financial data to ensure the loan was paid back in full. During my time at this retail setting, I provided exceptional customer service. This was the foundation of my retail role with Quick Cash. I completed payment transactions, which included automated system coordination and I also verified financial data through transactions. Answering phone calls and addressing customer concerns was a significant part of my daily routine. EDUCATION
Center High School
August 2002 – May 2006
Diploma Received
REFERENCES
Kim Duran - 719-***-****
Jezarae Dominguez - 719-***-****
Monique Marquez - 719-***-****
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