Customer Service Scrum Master

GYEM TEGHEN MUSUMBE, Delivery driver

Muscat, ***, Oman, +968-******** / +237-*********, ***********@*****.***, https://www.linkedin.com/in/barista-gyem-teghen-71574b194?utm_source=s SUMMARY Reliable delivery driver with over five years of experience in transportation and customer service roles. Skilled in efficiently managing deliveries and providing high-quality service while ensuring timely transportation of goods. Proven track record of enhancing operational efficiency through effective inventory management and equipment maintenance. Successfully handled deliveries of food and beverage items, demonstrating a strong commitment to customer satisfaction. Eager to bring expertise in logistics and client relations to enhance the operational success of future employers.

WORK EXPERIENCE

08/2023 – Present Driver / Barista, ARABICA Oman Oman, Oman Expertly crafted a diverse range of hot and cold beverages, consistently achieving high levels of customer satisfaction.

Streamlined inventory management for bar items to enhance operational efficiency.

Accurately processed customer payments, facilitating seamless transaction experiences.

Proactively restocked supplies and ingredients, promptly addressing customer needs and minimising delays.

Took customer orders while providing knowledgeable menu guidance and tailored beverage recommendations.

Regularly sanitised and maintained clean work areas and equipment, upholding stringent hygiene standards.

Monitored daily and monthly inventory levels to prevent shortages and ensure adequate stock availability.

Followed detailed recipes to prepare beverages, meticulously adhering to customer specifications.

Participated in the coffee roasting process, enhancing product freshness and quality.

Executed timely and efficient delivery of coffee beans to various outlets. Provided reliable transportation for company employees to and from work. Coordinated the delivery of pastry items to all branches, ensuring prompt service.

01/2023 – 07/2023 Barista / Delivery Driver, Clouds coffee Oman Muscat, Oman Facilitated pick-up and drop-off of company staff, ensuring a punctual transport service.

Delivered pastry items from the production centre to various outlets for sale.

Prepared an array of beverages, including hot and cold coffees, smoothies, mojitos, frappes, and milkshakes.

Conducted maintenance on coffee machines and equipment to ensure consistent performance.

02/2021 – 11/2022 Company Driver / Barista, Kotton bakery Oman Muscat, Oman Facilitated the pick-up and drop-off of company employees to and from their workplaces.

Delivered pastries to customers according to demand, ensuring timely service.

Provided transport for supplies from supermarkets and warehouses to the shop.

Prepared a variety of hot and cold beverages whilst ensuring high standards of quality and taste.

Maintained coffee machines and equipment, ensuring optimal performance.

03/2016 – 01/2018 Driver, Medina Hotel Limbe Limbe, Cameroon Transported hotel guests from the airport to the hotel with efficiency and safety.

Coordinated deliveries of used clothing to the dry cleaners and ensured the timely return of laundered items to the hotel. Managed procurement and delivery of food items from local markets, fostering strong supplier relationships.

Provided reliable transportation for hotel staff commuting to and from work, maintaining punctuality.

EDUCATION

09/2011 – 2012 Government Secondary School Bonjongor S.S.C, Ordinary Level Certificate

Buea, Cameroon

Achieved Ordinary Level Certificate, demonstrating a foundational knowledge and skill set.

2015 – 2016 Cambridge High School Mutengene

H.S.C, Advanced Level Certificate

Mutengene, Cameroon

Obtained Advanced Level Certificate, showcasing advanced academic competencies.

09/2021 – Present Home of Scrum

Professional Scrum Master 1, Project Management

USA, USA

SKILLS Microsoft office Coffee

Power point Coffee Roasting

Driving Car maintenance

Light weight truck drving Barista

LANGUAGES English (Native) French (Intermediate)

CUSTOM SECTION

01/2025 – Present Projects, Ministry of transport cameroon Buea, Cameroon Class C truck driving. ( exams passed awaiting certificate/ license.

Contact this candidate