Data Entry Customer Service

Christopher R. Ellis

Florissant, MO *****

Summary:

Experienced Loan and Title Specialist with a strong background in auto loans, mortgage compliance, escrow disbursement, and foreclosure title examination.

Over 10 years of experience across financial institutions and healthcare, with expertise in TRID/TILA regulations, loan processing, title review, claims adjustment, and customer service.

Proficient in systems such as Encompass, Calyx, LPS, Lenstar, and Real Resolution.

Demonstrated ability to manage compliance, resolve complex issues, and communicate effectively with clients and stakeholders.

Education:

B.A., Political Science Degree, Lindenwood University, St. Charles, MO 1999

Skills:

Microsoft Word

Access in Microsoft 365, Excel, Outlook

Typing speed is 40 wpm

Professional Experience:

Community Action Agency of St. Louis County (CAASTLC) Mar 2024 - Mar 2025

Payment Processor

Processed paperwork from applicants who requested utility assistance

Verify the accuracy of payment transactions and resolve discrepancies efficiently.

Maintain detailed records of all transactions and communications with clients.

Process daily work from departmental queues to consistently meet and exceed processing goals.

St. Louis County Board of Elections St. Ann, MO Mar 2024 Nov 2024

Election Coordinator

Advised election poll workers on voting protocol.

Prepare and maintain election materials

Hogan Trucking Bridgeton, MO Jun 2023 - Jan2024

Data Entry

Entered data and verified if drivers were adhering to company policies

Maintained operations by following policies and procedures; reporting needed changes.

In addition to my data entry duties, I would file documents and help with organizational tasks.

Thompson & Coburn Law Firm St. Louis, MO Jun 2023 - Sep 2023

Mail Room Clerk

Prepared outgoing and incoming mail and prepared documents for legal presentations.

Assisted with quality control and verified that documents were accurate

Input employment hiring and termination information for workers into company database; organized and analyzed long-term hiring data.

Iron Mountain (Opusing LLC) O’Fallon, MO Nov 2022 - Feb 2023

Data Entry Specialist

Entered medical information into database for hospital clients

Met data entry requirements per week by following data programming techniques and procedures.

Entered numerical data into databases in a timely and accurate manner.

Reviewed and updated client correspondence files and scheduling database

Together Credit Union St. Louis, MO Jul 2022 - Oct 2022

Loan Processor/Auto Title Clerk

Prepared auto loans for underwriting review approval, corrected interest rates and closed

down payment information, filed titles in alphabetical order and according to the state title originated,

called financial services to obtain titles and lien releases.

Stewart Title St. Louis, MO Feb 2021 to Jun 2022

Escrow Disbursement Coordinator/Compliance Specialist

Disbursed payoffs to mortgage lenders, tax collectors and insurance providers in order to satisfy home loan borrowers’ closing requirements.

Verified closing cost protocol according to TRID compliance.

Bank of America St. Charles, MO Dec 2019 - Feb2021

Compliance Operations Specialist

Researched and analyzed documents for any errors that were entered on closed loans.

Contacted outside agencies for information and documents.

Performed compliance check based on policies and procedures from TRID-Truth in Lending Act(TILA) and Real Estate Settlement

United HealthCare Maryland Heights, MO Jul 2016 - Nov 2019

Phone Rep/Senior Claims Adjuster

Helped United Healthcare members with their insurance coverage questions and needs that required a substantial amount of research.

Politely handled more than 40 inbound calls a day.

Advised outpatient center staff on legal issues regarding patients. Scheduling surgeries for patients.

Reviewed original medical claims from doctors or facilities and adjusted them according to medical protocol.

Examined and verified the accuracy of medical codes to prevent fraud.

Kozeny and McCubbin, Creve Coeur, MO Jun 2014 - Jun 2016

Foreclosure Title Examiner/Abstractor

Look at the history of properties, check for any liens or issues that would block foreclosure.

If there was a change in beneficiary, I would request a foreclosure specialist to obtain original assignment document from company who owned the title property or draft a new one that they would have to sign/execute and send back.

Routinely reviewed loans for title commitments after they were ordered and answered inquiries from clients about them.

Became very familiar with LPS, Real Resolution, Lenstar, Encompass and Calyx

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