Customer Service Security Guard

NWAJIAKU IJEOMA CHEKWUBECHUKWU

**** ******* ****** ********* ******* 437-***-**** ******.********@*****.***

PROFESSIONAL SUMMARY

Reliable and professional Security Guard trained by paragon security to ensuring the safety of people,

property, and assets. Skilled in surveillance, incident response, and conflict resolution. Committed to

maintaining a secure environment through vigilance and adherence to established protocols.

CORE SKILLS

• Surveillance and monitoring (CCTV, patrols)

• Access control and visitor management

• Emergency response and first aid

• Incident reporting and documentation

• Have airport pass permit access card

• Knowledge of relevant laws and regulations

• Strong communication and observation skills

• Team collaboration and independent work

PROFESSIONAL EXPERIENCE

FOOD SERVICE ATTENDANT

Tim Horton Pearson airport Mississauga

May 2025 - Present

• Greeted and served customers in a friendly and timely manner

• Operated POS systems to handle cash, debit, and credit transactions

• Prepared food and beverages following safety and quality standards

• Maintained cleanliness of the dining and prep areas

• Worked in the drive-through and front counter during busy hours

MARKETING MANAGER/CUSTOMER SERVICE MANAGER

Fahrenheit Apartment Abuja Nigeria

Jan 2023- Dec 2024

• Analyzed market trends and consumer insights to optimize marketing campaigns and improve

ROI

• Developed and maintained strong relationships with media outlets and influencers to increase

the publicity of the hotel

• Provided support in the m anagement of promotional events, webinars, and trade shows,

enhancing company presence and customer engagement.

• Made sure the hotel always has full occupancy and high rates.

• Analyzed campaign performance, providing reports and insights to senior management for

strategic decision making.

Customers service/ Marketing

Shelter suites hotel Abuja,Nigeria

Oct 2018- Jan 2023

• Assisted customers with inquiries, product support, and order issues, achieving a customer

satisfaction.

• Arranged for meetings with the customer on how to resolve issues and improve in the service.

• Provided assistance to customers via phone, email, and in-person interactions.

• Collaborated with other departments to ensure customer needs are met and issues are resolved

in a timely manner.

• Trained new employees on customer service procedures and company policies.

Receptionist/ customer service agent.

Fraser suites Abuja

Jan 2015- Aug 2018

• Assisted customers with inquiries, product support, and order issues, achieving a customer

satisfaction.

• Checked in guest and check out guest with their correct information.

• Resolved complaints and concerns promptly and effectively, reducing customer complaints

through active listening and empathy.

• Handled customer's calls per day, maintaining a high level of professionalism and courtesy.

EDUCATION

Bachelor of science in Geology

Nnamdi Azikiwe University Awka anambra state Nigeria/2009

TRAINING / CERTIFICATIONS

• Paragon security training 2025

• Ontario Security license Number- 50066048

• Pearson airport pass permit 2025

• Customer Service: problem solving and troubleshooting

Contact this candidate