Customer Service Associate

Courtney Washington

Stone Mountain, GA *****

**************@*****.***

+1-404-***-****

Work Experience

Shift Manager

Chipotle Mexican Grill-Decatur, GA

February 2022 to October 2023

• Making sure the store is neat and has everything needed.

• Making a reasonable schedule for the employees.

• Showing new employees the skills needed for the job. Customer Service Associate

Walmart-Decatur, GA

April 2019 to September 2021

• Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction

• Processed returns and exchanges efficiently, maintaining accurate records and inventory levels

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time targets

Cashier/Customer Service

Publix-Union City, GA

October 2020 to November 2020

• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments

• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly Education

High school diploma

Towers High School-Decatur, GA

August 2019 to May 2022

Skills

• Leadership

• Customer service

• Adaptive Physical Education

• Communication skills

• Organizational skills

• Time management

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