Customer Service Executive Assistant
Resume:
Nancy K Reed
****.*****.*@*****.***
Innovative professional with several years of diverse experience focusing on business objectives. Proven success in leading projects from start to finish contributing to organizational growth and success. Detail oriented, results driven, strategic thinker, team focused. Professional with strong background in management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Skills:
Customer Service Problem Solving Attention to Detail Critical Thinking Organizational Skills Active Listening Decision Making Verbal Communication Teamwork and Collaboration Dependable and Responsive
Positions:
President, VTE, Fairfax Virginia
Reported to Owner/CEO
Increased customer satisfaction through continuous improvement initiatives and excellent customer service
Enhanced Company performance by implementing strategic plans and overseeing daily operations
Prepared annual budget forecasts and monitored performance to meet organizational objective
Cultivated strong relationships with external partners to foster collaboration and maximize resources
Developed training programs and established guidelines for promotion; implementing an employee goal setting standard to accompany annual appraisals which achieved personal growth and increased pride and performance—greater job satisfaction
Branch Manager, TGE, Honolulu, Hawaii
Reported to Owner/CEO
Processed a municipal backed insolvent low-income condominium project necessitating approval by a bankruptcy court through completion
Closed an 800-unit condominium project including multiple resales within a 36-month period
Managed the closings of builder residential fee simple and leasehold properties
Administrative Assistant, Deputy Commander for Operations, Kadena AFB, Okinawa, Japan
Supported the DO and his assistant in all facets of duties, involving a six-squadron directorate and supported personnel agencies to include over four hundred military personnel.
Arranged travel for DO and family
Prepared award documentation and annual review data for all directorate personnel
Top Secret Clearance
Prepared meeting agendas and meeting minutes
Chair, US Air Force Arlington Ladies, Arlington National Cemetery, Arlington, Virginia
Appointed by and reported to Chief of Staff of the Air Force
Scheduled personnel on a five day a week agenda
Coordinated regularly with US Army and US Air Force officer, enlisted, and executive level personnel to ensure a no-fail mission for the Chief of Staff of the Air Force and the Chief of Staff of Space Operations
Appeared on NBC Nightly News in an interview with Lester Holt to honor the service of the Arlington Ladies
Authored a comprehensive Handbook to ensure all participants met and adhered to strict ANC regulations and protocol
Chair, Corporate Sponsor, US Air Force Charity Ball, Joint Base Bolling/Anacostia, Washington DC
Raised over $450,000 in 2020 (during Covid) working with CEO’s and senior personnel from corporations such as Boeing, Lockheed Martin, Leidos, Pratt & Whitney, and over fifty other companies to benefit the Air Force Aid Society
Additionally served as Chair of the Volunteer Committee and Invitation Committee
Chair, Scholarship Committee, Kadena AFB OWC, Okinawa, Japan
AFOSCDC (Air Force Officers Spouses Club, District of Columbia, Washington, DC) Board of Governors
Member of Advisory Board
Voting Member
Education:
Southern Illinois University, Carbondale, Illinois B.S. Education
University of Virginia, Fairfax, Virginia, Continuing Education, Government Contracting
Nancy K Reed 1413 Jamie Lane, Waterloo, IL 62298 703-***-****
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