Customer Service Case Management
Resume:
Clarisol Yapor
Tarrytown, NY *****
**********@*****.***
Bilingual Paralegal/Legal Assistant with over 10 years of extensive experience in case management, legal assistance, and administrative support seeking a challenging position within a reputable law firm. Possessing a strong proficiency in Spanish language and a track record of success in various legal domains including litigation, immigration, real estate, and criminal justice.
Summary of Qualifications:
• Proficient in case management, legal research, and document drafting with over 10 years of experience in the legal field
• Skilled in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
• Strong interpersonal skills with a proven ability to effectively communicate with clients and colleagues
• Experienced in Spanish translation and interpretation, facilitating communication with Spanish-speaking clients
• Detail-oriented and organized, with a demonstrated ability to handle multiple tasks efficiently in a fast-paced environment
• Committed to professional development and continuous learning, holding certifications in paralegal studies and social work
Professional Experience:
Paralegal CHOICE of NY, Inc. - White Plains, NY November 2022 to April 2023
• Managed a caseload of 13 clients, providing assistance with food, applications, phone orders, and housing for homeless individuals
• Collaborated with clients to meet their needs and provided support with various administrative tasks
Paralegal Jesus Cachaya Law Firm - White Plains, NY October 2019 to October 2020
• Assisted with asylum cases and facilitated the release of incarcerated individuals
• Conducted client interviews, prepared documents, and maintained close communication with clients and attorneys
Paralegal The Legal Aid Society - White Plains, NY October 2006 to April 2019
• Managed administrative tasks including answering phones, filing, and mail handling
• Supported six attorneys with case management, document preparation, and client communication
• Managed cases from inception to trial including but not limited to drafting pleadings,
(Summons & Complaints), Verified Bills of Particulars, discovery demands/responses, motions and preparing trial exhibits and binders as needed
• Provided Spanish language support and translated documents as needed Legal Assistant Himmelfarb & Sher, LLP - White Plains, NY April 2004 to October 2006
• Provided administrative support including word processing, filing, and data entry
• Managed correspondence and maintained relationships with vendors and clients
• Prepared legal documents, petitions and accountings related to real estate transactions, wills and estate matters
Night Shift Supervisor Total Communication, Advanced Call Center - White Plains, NY June 2001 to March 2006
• Supervised a team of 20 employees, including training and monitoring performance
• Utilized various software and databases to manage call center operations effectively Education:
Bachelor of Arts in Criminal Justice
(Summa Cum Laude) New Rochelle, NY September 2006 to Present Associate's Degree in Criminal Justice
(Summa Cum Laude) New Rochelle, NY September 2006 to December 2010 Certifications and Licenses:
• Paralegal Certificate
• Science in Criminal Justice BA (Summa Cum Laude)
• CPR Certification
• Certified Medical Assistant
• Master in Social Work (In Progress)
• Accredited Case Manager
• Social Work License (Expected Completion: September 2025)
• Licensed Clinical Social Worker (Pending)
Languages: Spanish and English (Expert level fluency)
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