Customer Service Care
Resume:
AREAS OF EXPERTISE
Food preparation & service
Security
Customer service
Making announcements
Safety and emergency
procedures
Selling duty free
PROFESSIONAL
St. John Ambulance
PERSONAL SKILLS
Good sense of humour
Friendly & polite
Professional attitude
PERSONAL DETAILS
Martha Wahu Gitau
P.O Box 26
Narok
E: ************@*****.***
DOB: 14/04/2000
Nationality: Kenyan
Martha Wahu,
PERSONAL SUMMARY
A well presented, articulate and confident individual with a proven ability to provide exceptional customer service and ensure that passengers leave with a lasting positive impression of their flight. Having a outgoing personality, good interpersonal skills and the ability to work in a multi-national team environment with confidence and minimal supervision. Comfortable working in a fast paced environment and able to build and maintains good relationships with work colleagues and passengers through a genuine desire to understand their needs and support them. Currently looking for a suitable cabin crew position with an airline that offers variety and the opportunity to develop both personally and professionally. WORK EXPERIENCE
Tia Wira Shopping Centre – Narok
Customer Care Attendant December, 2017 - January2022 Pamoja stores-Narok. April 2022-present
Responsible for supporting customers by providing helpful information, answering questions, and responding to complaints and ensuring that customers are satisfied with products, services, and features. Duties:
Provide assistance to customer services personnel.
Organize and schedule customer orders to an appropriate department.
Ensure customer orders are met on time.
Interact with customers to know their requirements and needs.
Resolve conflicting and complex issues relating to customer services.
Ensure dispatching and shipping of products is met with customer deadlines.
Maintain and manage customer files and databases.
Coordinate and collaborate with cross-functional teams to ensure quality services to customers.
Assist customers in locating the required merchandise. KEY SKILLS AND COMPETENCIES
Experience of working with customers from different cultures & backgrounds. Ability to make clienteles feel welcome.
Experienced in dealing with the public & comfortable in a selling role. Well spoken, approachable, with great attention to detail & a professional attitude. Can fluently speak English.
ACADEMIC QUALIFICATIONS
Diploma in Cabin Crew
Trans-Eastern Aviation College May – December, 2018 O’levels: Kenya Certificate of Secondary Education – GRADE: D+ Noonkopir High School 2014 - 2017
REFERENCES –
Mr. Jackson Opiata
Lecturer – Trans-Eastern Aviation College
Tel:078*******
Ms.Joyce Njeri
Youth Empowerment Specialist
World Vision –Kenya
Tel: 072*******
Contact this candidate