Manager
Resume:
Contact
Phone:
Email:
********.***@*****.***
Nationality:
American
DOB:
09.10.1988
Gender:
Female
Communication
Adaptability
Data entry
Negotiation
MS Office
Time management
Leadership
Problem - solving
Skills
Jennifer Golladay
Manager
Summary
Seeking a challenging and fast-paced role where I can leverage my skills and experience to make a significant impact. Excited to contribute to an or- ganization that values continuous learning and growth. Education
High School Diploma Jan 2005 – May 2007
Cumberland High School
Experience
GNC May 2024 – Dec 2024
General Manager
Oversaw all aspects of daily operations, including staff management, customer service, and financial performance Led a team of 3-6, providing guidance, training, and support to ensure high levels of productivity and performance Achieved sales targets consistently by implementing tar- geted promotions and upselling techniques
Goodwill Aug 2023 – May 2024
Assistant Manager
Assisted in the management of daily operations, providing smooth and efficient workflow Supervised and trained a team of 15-25, providing guidance and support to maximize productivity Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies Assisted in the recruitment, selection, and on- boarding of new employees. Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively Assumed man- agerial responsibilities in the absence of the manager, overseeing all as- pects of operations
Broker Agent Advisor LLC Aug 2017 – Mar 2023
Office Manager
Scheduled meetings and travel for senior management. Supported me- dia campaigns and prepared presentations for executive meetings. Utilized CRM to track leads, monitor performance, and generate sales re-
Interpersonal skills
Social Media
Organization
Teamwork
Traveling
Photography
Music
Movies
Food
Shopping
Hobbies
ports. Resolved escalated customer issues and tracked delivery KPIs to improve service. Assisted with marketing campaigns and represented company at trade shows.
Fast Lane Direct LLC Jul 2016 – Mar 2023
Dispatch Manager
Reduced response times with effective dispatcher training and timely de- cisionmaking. Coordinated with maintenance teams to establish preven- tive maintenance schedules for fleet vehicles. Optimized resource alloca- tion to minimize costs while maintaining high service levels. Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
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