Branch Operations Customer Service

Ty’Quez Darrisaw

East Point, GA• 478-***-**** • *.**********@*****.***

Professional Summary

Results-driven banking professional with 7 years of experience in branch operations, customer relationship management, and team leadership. Adept at driving revenue growth, ensuring regulatory compliance, and delivering exceptional client service. Proven track record of increasing branch efficiency, training high-performing teams, and fostering lasting customer relationships.

Core Competencies

• Branch Operations Management

• Customer Relationship Building

• Regulatory Compliance (FDIC, AML, KYC)

• Sales & Revenue Growth Strategies

• Staff Training & Development

• Performance Metrics & Reporting

• Risk Management & Fraud Prevention

• Cross-Functional Team Leadership

Professional Experience

Assistant Branch Manager

Chime Stride (REMOTE) – Francisco, CA

05/2023 – Present

• Support daily branch operations including cash flow management, audits, and staff supervision. • Mentor and coach a team of 55 employees, improving productivity and meeting monthly sales targets by 55%.

• Ensure adherence to all federal and state banking regulations, including KYC, AML, and privacy laws. • Assist Branch Manager in developing and implementing strategies to grow deposits, loans, and customer base.

• Analyze branch performance data to identify opportunities for operational improvements.

Banking Specialist / Personal Banker

Bank of America – Dublin, GA

09/2019 – 04/2023

• Delivered tailored financial solutions, increasing customer satisfaction scores by 95%. • Opened and managed accounts, processed loans, and cross-sold banking products to meet branch goals.

• Resolved escalated customer concerns with professionalism, maintaining strong client loyalty.

Customer Service Representative

Bank of Dudley – Dublin, GA

07/2017 – 08/2019

• Processed high-volume transactions accurately while providing personalized customer service. • Supported branch sales campaigns through product knowledge and client engagement.

Education

Associate of Science in Business Administration East Georgia State College, Swainsboro, GA

Certifications

• Bank Secrecy Act / Anti-Money Laundering Certification • Customer Service Excellence Certification

Technical Skills

• Banking Software: [e.g., Fiserv, Jack Henry, FIS] • MS Office Suite (Word, Excel, Outlook, PowerPoint) • CRM Platforms

Contact this candidate