Customer Service A Full-Time
Resume:
Elizabeth Gusmano
Henderson NV 89012
E-Mail: *******@*****.*** Cell phone: 631-***-**** I am an experienced Customer Service Professional who has demonstrated the ability to excel in my organizational skills and to maintain composure in a chaotic environment. I am a resolution professional who excels at diffusing stressful situations with difficult customers. Before my workplace experience, I was a full-time parent who successfully raised three thriving adults. I have technical and service qualifications and an impressive track record of more than 19 years of hands-on experience in a customer service capacity. EXPERIENCE:
July 2021 - September 2022 Prime Living Apartments Las Vegas NV Leasing Agent/ Leasing Manager
Responsibilities include:
● Exceptional Customer Service
● Meeting Sales Goals
● Closing Skills
● Client Relationships
● Negotiations
● Presentation Skills
● Self-confidence
● Yardi Proficient
● Excellent Communication Skills
November 2019 - July 2021 Cracker Barrel Henderson NV Retail / Visual Merchandising / Stockroom Manager
Responsibilities include:
Skill Trainer
Visual Merchandising
Problem Solving
Customer Liaison
Stockroom Management
Basic computer interface
Departmental Integration including Management Interaction
Brand Ambassador
Intradepartmental Transition-relied upon to work in areas not specific to my job description 2012-2017 L’Occitane Huntington, NY
Assistant Manager
Retail Sales
Customer Communications
Hands-on demonstrations of face and body care products
Opening and closing of cash registers
Key Holder for banking and store operations
Stock Management
Merchandising of new products
Recruitment / Job Fairs to promote brand
Intercontinental representative in brand promotion 2003 - 2011 Copiague Middle School Copiague, NY
Food Services Professional
Organizing kitchen and food preparation for over 1200 students daily
Interactions with students and staff to ascertain needs
Serving students and staff in a timely and efficient manner
Cleaning and sterilization procedures in accordance with Board of Health regulations
Intake and categorization of tons of foodstuffs
Service for special events
ACHIEVEMENTS
Employee of the Month: Cracker Barrel, January 2020 L’Occitane Top Seller: L’Occitane East Coast Divisional, 2014 -2017 Most Loved Lunch Lady: Copiague Middle School, voted best lunch lady 5 years in a row by students and staff 2006-2011 Computer Literate, basic MS Office skills
References Available Upon Request
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