Data Entry Clerk
Resume:
Kaminsky D. Dyer
St. Louis, MO 63114
(314-) 922-0443
Email: *********@*****.***
Outstanding leadership and communication skills with the ability to multi-task, work independently, or on a team, proficient with Microsoft Office and computerized databases.
PROFESSIONAL AND INTERNSHIP EXPERIENCE
CIGNA
Pharmacy Technician Senior Representative (March 2022 – Present)
Work closely with Pharmacists and other Pharmacy Technicians to prepare prescriptions and help members.
Refilling prescriptions electronically and ensuring all information is accurate and complete for processing.
Calculate needed quantities when member calls to verify day supply and quantity concerning medication usage.
Use problem solving skills to facilitate members receiving their medication on a timely basis.
Complying with rules, regulations, procedures, and standard operation procedures in dispensing of members medications.
Provide compassionate care by listening to members and guiding them by answering any questions or concerns.
CIGNA
Customer Service Representative (August 2020 – March 2022)
• Interact with members by refilling and processing their prescriptions in the system.
• Report to the proper group any allergy, adverse events, or duplicate therapy warnings that appear.
• Explains payment and invoice issues to patients in reference to their medication refills.
• Efficiently perform specialized functions for rejecting claims for prescriptions not going through local retails stores.
• Respond to complex inquiries regarding benefits, billing, eligibility, coverage, claims and other related information and provide solutions for the problems.
• Handle all inbound/outbound calls from physicians and pharmacies to resolve situations for members account in a professional manner within company guidelines.
UNIVERSITY OF MISSOURI-ST LOUIS
Office Support Staff III (Office of Undergraduate Admissions) (December 1996-June 2020)
•Daily/Routine retrieve electronic transcripts from a system called National Clearing House, and Parchment linking and route them into a system called Slate.
• Data entry freshman transcripts from a data log in a system called Imageknow, processing into with a file in a system called Myview.
•Take incoming calls regarding student enrollment by looking into Myview, Image, Slate systems for the status of their applications for admittance and verify eligibility for classes.
•Answer and return calls from phone queues and assist walk-in visitors regarding UMSL policies and procedures.
UNIVERSITY OF MISSOURI-ST LOUIS
Intern – UMSL (Registration Office) (Jan 2017 - May 2017)
•Assisted with processing of the graduation audit and registrations verification for enrollment. Helped with add/drop class procedure and verified if transcripts were received.
•Worked on diploma instruction sheets, inserting them into bulletin binders for graduation ceremony.
•Interacted with students and/or families, via phone call or in person to answer questions regarding the registration process.
Intern – UMSL (Financial Aid office) (Jan 2017 – May 2017)
•Assist students with the process of filling out an appeal form to continue receiving their financial aid.
•Prepared documents using student data to create a mail merger to send over 100 Financial Aid Scholarship Certificates in a bulk mailing for students that were awarded Scholarships.
•Greeted students and answered basic financial aid questions in a positive and friendly manner.
EDUCATION
UNIVERSITY OF MISSOURI-ST LOUIS
M.ED., in Higher Education, Emphasis Area: Higher Education Administration,
May 2017
B.A., in Media Studies, May 2015
Kaminsky D. Dyer
REFERENCES:
Dr. Alan Byrd
Vice Provost
Enrollment Management
University of Missouri-St. Louis
One University Boulevard
St. Louis, MO 63121
******@****.***
Zaneta D. Ford
1342 Kingsland Ave.,
St. Louis, MO 63133
********@*****.***
Dr. Shawn Woodhouse
Associate Dean of Students & Associate Professor
College of Education-UMSL
One University Boulevard
St. Louis, MO 63121
***************@****.***
Iriah Wilkerson
12085 Natural Bridge Rd
Bridgeton, MO 63044
******@****.****.***
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