Customer Service Representative
Resume:
Kayla Key
Customer Service Representative
Blue Mound, TX 76131
**********@*****.***
Professional Summary
Multiple years of Experience in Customer service and retail as well as cycle counting/ inventory counting.I am Ready to work for you.
Authorized to work in the US for any employer
Work Experience
Caregiver
Cornerstone Caregiving-Fort Worth, TX
April 2025 to Present
Assist clients with PT and OT.
Assist clients with incontinence care.
Grooming and showering or sponge bath clients.
Walk with clients.
Light house keeping and meal preparation.
Caregiver
Home Instead-Fort Worth, TX
December 2024 to Present
Drive clients to appointments and to run errands.
Assist with walking, showers or baths, going to the restroom, and transfers. Light house keeping.
Warehouse Associate
Autobahn-Fort Worth, TX
June 2024 to November 2024
Verify inventory by performing bin counts.
Inspect stock items before sending them to customers on an invoice. Pick items for invoices ordered by customers, get the parts ready for transport, bill out invoice, create a shipping label for the items.
Clean up warehouse as needed.
Communicate with stores managers and sales team about stock that might be missing or damaged. Monitor shipping routes throughout the day to ensure parts leave on the correct route, as well as to ensure drivers vehicles can handle the shipment.
Warehouse Worker
Autonation Chevrolet-North Richland Hills, TX
July 2023 to February 2024
Fulfill orders to be shipped to customers.
Verify orders being shipped and process in a computer system. Process returns of any parts coming back to the warehouse. Lab Technician
Now Optics-Haltom City, TX
October 2022 to May 2023
I receive frames for jobs to be completed by the lab, each store sends their own customer owned frames that are ot able to be mounted by the store's personnel. Assist with bin staging by putting frame jobs in correct locations so that they can easily be located when the lenses arrive to be mounted. Match jobs to be mounted and transfer them within the computer system.
Team Lead
Gritr-North Richland Hills, TX
July 2020 to October 2022
Returns department
Process customer returns, determine whether or not they are able to be resold. Inspect items for any damages, dirt, or manufacture defects. Create return to vendor requests for items that have manufacture defects as well as refurbishment.
Receive and inspect items coming back to the warehouse and determine if they can be sold as new or not. Communicate with vendors for replacement packaging for items that are new but have damaged packaging as well as return authorization for items that are damaged. Maintain open box inventory is properly binned in specific locations based on sellable. Clean items that come back slightly dirty.
Lead the team by giving them direction throughout the day on tasks that need to be prioritized as well as training them on new tasks for the department.
Merchandiser
Altman Specialty Plants-Fort Worth, TX
May 2019 to March 2020
Stage product to company expectations. Organize by annual and perineal flowers as well as by flower specifications. Block in color coordination by size. Cull through product to insure that anything unsalable is not on display. Clean staged areas from debris. Part Time Key Holder
Lane Bryant-Fort Worth, TX
March 2019 to May 2019
Help customers feel good by getting them into the correct fitting bra as well as helping them find the right style. Opening and closing procedures.
Caretaker
N/A-Fort Worth, TX
March 2019 to April 2019
From the last month and a half I have been taking care of my terminally ill grandfather, that was until he passed away due to cancer.
Retail Sales Specialist
O’ Reilly Auto Parts-Fort Worth, TX
February 2017 to December 2018
Scan in and put away stock order, assist customers with locating merchandise as well as checking out, pos system. Setting planograms for new display items. Cycle counts and inventory. Lube Technician
Danny Boiz kustoms-Mineral Wells, TX
April 2017 to March 2018
Part time. Changed oils and filters in transmissions and motors. Retail sales specialist
O'Reilly Auto Parts-Fort Worth, TX
March 2016 to October 2016
My responsibilities as an automotive merchandiser include scanning merchandise into the computer to track quantity on hand. Count merchandise when needed and correct if needed. Rearrange displays on the sales floor when necessary. Assist in sales or deliveries when needed. Education
GED
Eastern Wyoming College-Douglas, WY
2009 to 2009
Skills
• Retail Sales
• Time management
• Inventory control
• Customer Service
• Pruning
• Retail sales
• Merchandising
• Store Management Experience
• Organizational Skills
• English
• Computer skills
• Management
• Planograms
• Packaging
• Sales
• Pricing
• Typing
• Customer support
• Warehouse experience
• Inventory Control
• Shipping & receiving
• Basic math
• Cash Handling
• Cashiering
• Caregiving
• Cash handling
• Communication skills
• Gardening
• Cleaning Experience
• Customer service
• Host/Hostess
• POS
• Planogram
• Retail
• Organizational skills
• NetSuite
• Materials handling
Certifications and Licenses
CPR
June 2017 to Present
Chest compressions and life saving breaths with the one way valve mask First aid
April 2014 to Present
Basic first aid taught from a 12 man kit
Driver's License
Non-CDL Class C
December 2022 to December 2029
Class-c non commercial
Additional Information
Hard worker wanting to advance and find a career. Mom wanting to provide a better future. References
Bill Jackson- ****************@*****.***
Rudy Narro - *******@*****.***
Avril Novelich - **********@*****.***
Seven Reyna - ************@*****.***
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