Customer Service Call Center

Location:

Posted:

August 18, 2025

LaWanda Morehead ***** Golden Blvd Omaha Nebraska

***************@*****.*** 318-***-****

Customer Service Supervisor

Summary

I have been working in the call center industry since July, 2010. I have have worked for several different

companies in the Teleperformance call center operation including Comcast, Windstream, AT&T, and

USAA. On these projects I have served as customer service representatives, mentor/trainer, and

supervisor. Prior to my employment at Teleperformance for 10 years, I was assistant manager for Circle K

at 3 different stores for 3 years.

Experience

Circle K, Shreveport,LA 2008 to 2011

Assistant Manager

I was the assistant manager at 3 different stores.

I was employee of the month twice.

I work well with my fellow agents but am able to supervise them as well.

Duties included money accunability, supervising store employees, maintaining inventory counts.

Teleperformance, Shreveport, LA 2010 to 2020

MSR Supervisor

I worked for Comcast, Windstream, AT&T, and USAA as customer service representative, Mentor/trainer,

and supervisor. I worked at the office and also 2 years of home based work for Windstream.

I was employee of the month twice.

I work well with my fellow employees but am able to supervise them well,

Education

Neville High, Monroe, LA 1993

H.S.

Univ. of Louisiana Monroe, Monroe, La

I went to ULM for 18 months studying Criminal Justice.

Skills

Call center representative work including computer activities and Office products .

Assistant Manager - Megasaver

May2025- current

Assist the daily operations of the business.