Program Manager Service Delivery

NIKISHA RICHARDSON

Strategic Executive Leader Nonprofit Operations Community Advocate

Puyallup, WA 206-***-**** *****************@*****.*** LinkedIn.com/in/nikisha-richardson

PROFESSIONAL SUMMARY

Accomplished nonprofit and human services leader with 15+ years of experience driving operational excellence, program growth, and community impact. Adept at guiding organizations through periods of transition, leading capital and fundraising initiatives, and strengthening equity-centered service delivery. Recognized for building trust with boards, staff, volunteers, and community partners while delivering measurable results in housing, food security, and family services. Currently pursuing a Doctor of Management in Organizational Leadership, bringing both academic insight and practical expertise to mission-driven work.

CORE COMPETENCIES

Interim & Transitional Nonprofit Leadership

Strategic Planning & Change Management

Fund Development & Donor Relations

Capital Campaign & Project Oversight

Volunteer Engagement & Retention

Budget Management & Financial Oversight

Equity, Inclusion & Community Engagement

Board Collaboration & Governance Support

RELEVANT EXPERIENCE

Senior Officer, Housing & Outreach

YWCA Pierce County – Tacoma, WA Mar 2024 – Present

Serve on executive leadership team overseeing housing, shelter, outreach, and property management operations.

Lead operational restructuring that improved service coverage while reducing annual costs by $70K.

Partner with diverse community stakeholders to expand outreach and services to vulnerable populations.

Manage multi-million-dollar budget, ensuring resources are strategically allocated for maximum client impact.

Provide board updates, grant reporting, and strategic guidance to advance organizational mission.

Program Manager (Shelter & Transitional Housing)

Benu Community Home – ACLT, Seattle/Tacoma, WA Oct 2021 – Mar 2024

Designed and launched a culturally responsive transitional housing program from inception.

Managed contracts, vendors, and wraparound services, ensuring operational efficiency and client stability.

Trained and led staff in trauma-informed, equity-based service delivery.

Program Supervisor, LEAD Initiative

Evergreen Treatment Services/REACH – Seattle, WA Aug 2020 – Sep 2021

Directed diversion services in partnership with law enforcement, courts, and service providers to reduce recidivism.

Identified systemic service gaps and implemented collaborative solutions.

Program Manager, Transitional Living Programs

YouthCare – Seattle, WA Mar 2019 – Aug 2020

Managed staffing, budgets, and program quality while strengthening coordinated entry systems.

EDUCATION

Doctor of Management in Organizational Leadership – In Progress

MBA, Management & Strategy – Western Governors University

MS, Management & Leadership – Western Governors University

BS, Business Administration – Antioch University

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