Customer Service Representative

Gabreill Younce

Goal oriented with *+ years in customer service

Temple, TX 76502 ************@*****.*** +1 254

*** ****

Dependable customer service representative, with organizational skills, and an eye for detail.

Competent in problem-solving and critical thinking. A team player with leadership experience. Authorized to work in the US for any employer Work Experience

Greenhouse Associate

Revol Greens- Temple, TX

January 2024 to Present

• Aid in the planting and cultivating of fresh lettuce and greens.

• Use equipment to clean, fill, seed, grow, and harvest growing fresh produce.

• Document information about planting, and harvesting for accurate food safety.

• Perform daily checklists for water, nutrition, and fertilizer.

• Ensure areas and other systems are clean and to standards of the GFSI checklist.

• Effectively communicate and cooperate with supervisors and co-workers.

• Follow the guidelines for quality, food safety and service standards.

• Follow company procedures and rules for a safe working environment.

• Multitask essential job functions for the essential care of lettuce and greens.

• Assist and perform any other related duties as required or assigned

• Take inventory, ensure labels are correct, and keep records for proper stocking. Retail Sales Associate

Walgreens - Belton, TX

May 2023 to January 2024

• Delivers superior, courteous, and cheerful customer service.

• POS system and efficient checkout service.

• Greets customers and patients with respect, offering assistance with products and services and helping make decisions based on their individual needs.

• Resolves customer issues and addresses their concerns.

• Creates a positive team atmosphere.

• Maintains the cleanliness of counters and shelves, keeps merchandise on shelves full and properly rotated.

• Takes inventory, checks for correct pricing on labels, and maintains records, to ensure proper stocking and to lessen profit loss.

• Implements and adheres to company, local, and state policies regarding the sale of alcohol and tobacco products, as well as the privacy and protection procedures to minimize identify theft.

• Merchandising such as constructing store displays, including promotional and seasonal and completes resets, and revisions.

• Stocks and maintains the freshness of frozen foods, fresh meats and dairy products, and other consumable items.

• Has knowledge of store systems, procedures, and equipment.

• Provides customer service in the photo area. Creates passport photos, posters, prints, and photography machines, also uses suggestive selling techniques for promotional photo products.

Retail Sales Associate

Dillard's, Inc. - Temple, TX

March 2022 to May 2023

Experienced clothing and shoe Sales Associate, with experience selling fashion clothing, as well as many shoe types. Experience with assisting and persuading customers to buy the right merchandise to fit their needs. Knowledge in enhanced salesmanship, a strong history of positive customer service and ensuring the customer is always satisfied. • Proficient with POS systems

• Excellent communication skills

• Dependable and hard working

• Willing to work any time and any day

• Able to work many departments in the clothing retail environment

• Looking to learn and advance in my career

Customer Sales Representative

AutoZone - Belton, TX

December 2018 to March 2022

• Provide excellent customer support about products, prices, and technical issues.

• Cater to the needs of each customer to provide product recommendations, increase sales, and ensure customer satisfaction.

• Employ suggestive selling techniques to promote automotive products.

• Order, stock, and maintain merchandise.

• Organize floor displays, end caps, and signage.

• Operate POS cash register, hand held devices, telephones, and computers.

• Provide minor automotive services, such as changing batteries, changing and installing light bulbs, and running diagnostics on the vehicle. Education

12 in General Studies

Homeschool - Temple, TX

October 2005 to October 2018

Skills

• POS

• Cash handling

• Automotive Diagnostics

• Stocking

• Customer service

• Multi-line phone systems

• Merchandising

• Communication skills

• Automotive Repair

• Product Management

• Oil Change

• Cashiering

• Vehicle Maintenance

• Retail sales

• Basic math

• English

Languages

• English - Expert

Awards

Extra Miler Award

December 2021

Autzone describes the award as for, "one who is unfazed by obstacles, goes above and beyond the call of duty, exceeds expectations and consistently does more than expected."

I received this award for my commitment to keeping our store, including the parking lot, entry way, and aisles, safe for customers and employees during the extreme weather and snow in December of 2021.

I was also one of a few that ensured we safely made it to work, so that the store could continue daily operations. This included putting in extra hours, as well as enduring a heavier workload.

Assessments

Customer focus & orientation — Proficient

January 2022

Responding to customer situations with

sensitivity Full results: Proficient

Written communication — Proficient

February 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient

Sales skills — Proficient

January 2022

Influencing and negotiating with

customers Full results: Proficient

Customer service — Proficient

January 2022

Identifying and resolving common customer issues

Full results: Proficient

Verbal communication — Proficient

March 2022

Speaking clearly, correctly, and concisely

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Additional Information

• Analytical and Logical Thinking

• Multitasking

• Team work

• Employee Management

• Inventory Management

• Product Display Construction

• Product Management

Contact this candidate