Customer Service Patient Care
Resume:
Keisha Whitehead
Burleson, TX *****
******.*************@*****.***
Diligent and detail-oriented medical professional with 12 years of experience in patient care, phlebotomy, and administrative roles. Proficient in medical terminology, laboratory procedures, and data entry. 20 years of Customer service, relationship management, and supervising employees.
Work Experience
Mobile Examiner
ExamOne LifeQuest - Dallas-Fort Worth, TX
April 2023 to Present
When a client decides to buy life insurance, they typically have to get a physical, medical history, blood sample and more. That's where I come in. I travel to either their house, place of employment or destination they need me too and I'm finished I send it off to the lab for processing.
I am able to work from home, have flexible hours and set my own schedule and appointments.
Home Health Aide
Home Healthcare - Burleson, TX
April 2013 to November 2022
I travel to different homes that require someone to help whether it's cooking, cleaning, bathing, laundry, rides to the doctor, grocery shopping or just someone for them to talk with. I am self employed and started up my own home health agency by word of mouth whether it was family, friends, friends of family or just by leaving my business cards out at local businesses. I had as many as 8 employees that I managed and scheduled.
Phlebotomist
Diagnostic Laboratory - Mobile, AL
March 2016 to April 2020
- Traveled to various Nursing/assisted living homes - Dispatcher
●Cpr certified
●Experience in venipuncture, capillaries and syringe
5000 plus sticks
●
●Experience in training new phlebotomists
●Explaining to patients the procedure being performed
●Providing customer service to the patients
●Directed incoming calls to correct departments
●Instructed phlebotomists to the correct facilities and patient information
Live Nursery Specialist, Customer Service, Team Leader
Lowes DFW Area
September 2005 to October 2014
●Keep track of inventory
●Cleaning and stocking
●Answer phones calls
●Assist customer needs
●Cash Handling● Supervising new associates
Education
Diploma
Cleburne HS 2005
Hill College Continuing Education
Skills
•Venipuncture
•Phlebotomy
•Training & Development
•Laboratory Experience
•Patient Care
•EMR Systems
•Medical Office Experience
•Infection Control Training
•Teaching
•Medical Records
•Vital Signs
•Experience Administering Injections
•Anatomy Knowledge
•Insurance Verification
•HIPAA
•Medical Terminology
•Medical Coding
•Microsoft Word
•Phone Etiquette
•Transcription
•Quality Assurance
•Medical Billing
•Supervising Experience
•Employee Orientation
•Retail Sales
•Home Care
•ICD-10
•English
•Medical Scheduling
•Laundry
•Office Management
•Caregiving
Certifications and Licenses
CPR Certification
Contact this candidate