Customer Service Software Development

Wilmar Rebeca Huete Mendoza

South Bend, IN ***** ● 574-***-**** ● ***********@*****.***

Key Qualifications

● Bilingual in Spanish and English

● 1+ years direct customer service

● Exceptional communication skills, both oral and written

● Childcare experience

● Able to maintain confidential records

● Certified Spanish Medical Interpreter

Education

Ivy Tech Community College

South Bend, Indiana

Software Development - computer science

October 2023 - Present

Indiana University South Bend South Bend, Indiana

Vera Z. Dwyer School of Health Science May 2018

Washington High School South Bend, Indiana

Core 40 Diploma June 2015

Certifications

Memorial Language Resource Services South Bend

Spanish Medical Interpreter South Bend, Indiana

August 2017

Professional Experiences:

Press Ganey South Bend, IN October 2022 - Present

Survey Operations Quality Analyst

● Audit medical surveys from hospitals.

● Audit phone calls made to patients.

● Send out audit error reports.

● Send out audited call reports.

● Help in other departments when I am needed.

● Track time in and out of the system.

● Constant communication with managers and coworkers through teams and email. Press Ganey South Bend, IN. November 2021 - October 2022 Bilingual Transcriptionist

● Transcribe Spanish surveys to English.

● Transcribe Spanish audios to English.

● Once I am done with Spanish, I switch over to English and help my co-workers with English surveys.

● I track my time in the system as well as track how many surveys I am doing an hour.

● On paper, our goal is to do 38 or more surveys an hour.

● In audio, out goal is to transcribe 12 or more audios an hour. Tuscany Motor Company. Elkhart, IN October 2020 – October 2021 Front Desk Receptionist

● Greet all customer’s that come in.

● Organize and file paperwork.

● Enter checks that are received into Excel database.

● Import information from one database to another.

● Order office supplies.

● Answer incoming calls and direct them to the correct individual.

● Balance out what is called the “Sales register”. Make sure the balance is not over or under for the company.

● Knowledgeable in excel, ESP, and Oracle.

Beacon Health System South Bend, IN June 2019- June 2020 Patient Access Insurance Specialist

● Verified that patient’s insurance was current & active

● Called insurance carriers and verified if preauthorization’s were required for a patient’s procedure/obtained preauthorization referrals

● Used Star application and Cerner application

● Typed notes into every account that was worked

● Scanned in paperwork for every account that was worked

● Worked closely with medical staff, clinical staff, referring clinics, Centralized Scheduling, Surgery Scheduling, Social Services, and Utilization Review departments

● Daily communication with the manager and the coordinator of the department

● Constant communication with coworkers

● Worked with a daily schedule that had all the accounts that were to be worked

● Obtained preauthorization’s in a timely manner

River Oaks OBGYN Associates Elkhart, Indiana August 2018- May 2019 Medical Receptionist

● Greet patients in a timely manner

● Scan and make copies of their insurance cards at every visit

● Check and make corrections in the system for insurance, billing and address

● Help in medical records

● work in scheduling for the NPs and MDs when needed

● filing patient tickets

Beacon Health System South Bend, Indiana November 2017- June 2018 PRN Spanish Medical Interpreter

Wilmar Rebeca Huete Mendoza

South Bend, IN 46613 ● 574-***-**** ● ***********@*****.***

● Write down all appointments/patient lists

● Round on all patients at least twice per shift

● Order all meals for patient

● Make follow-up calls for all discharged patients

● Make conference calls with patients and health care providers

● Chart everything I do onto Power chart or write it down

● Arrive fifteen minutes early to an appointment I am interpreting for

● Interpret everything that is said as it is said

Beacon Medical Group South Bend, Indiana Jan 2018- March 2018

● Checked in and checked out patients

● Made appointments for patients

● Collected payments

● Sent notification letters to patients

● Filed away patient paperwork

Cici’s Pizza Mishawaka, Indiana April 2016 -December2016 Cashier

● Opened and closed register on a daily basis

● Informed customers on coupons and specials

● Bussed and cleaned tables

● Prepared pizzas’ in timely efficient manner

● Managed buffet

Family Christian Store Mishawaka, Indiana August 2015 -April 2016 Cashier

● Checked out customers in a timely manner

● Informed customers of discounts

● Sold I-Disciple memberships with a price of $4.99

● Stocked inventory

Creative Little Hands Mishawaka, Indiana May 2015 -August 2015 Daycare Giver

● Created activities for toddlers ages 3-5

● Read stories

● Provided snacks

● Maintained health and welfare of toddlers

● Gave parents report of their child’s behavior

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