Customer Service Data Entry
Resume:
J E JG N N I F E R
G O N Z A L E Z
C O N T A C T
*******************@*****.***
2013
Bachelor of Science: Computer
Information System
DeVry College of New Yorkx
E D U C A T I O N
S K I L L S
MAC (10+ years)
Caregiving
Mac OS
COMPTIA (2 years)
EXCEL (10+ years)
Technical Support
DATA ENTRY (10+ years)
Powerpoint (10+ years)
Apple (10+ years)
Inventory management
Visual merchandising
Employee training
Customer service
Team leadership
Problem solving
Conflict resolution
Communication skills
Time management
Attention to detail
P R O F I L E S U MMARY
Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.
WORK E X P E R I E N C E
Caregiver Freedom Care
New York, NY - June 2016 - December 2023
Assisted clients with activities of daily living, promoting independence and quality of life.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Assisted patients with self-administered medications. Transported individuals to events and activities, medical appointments, and shopping trips.
Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing. Coordinated transportation for appointments and also made appointments for future doctors appointments or other medical related appointments. Accompanied patients to appointments/surgeries.
Assisted with daily store operations and staff management. Coordinated inventory management and product displays. Trained new employees on customer service standards. Provided support in planning seasonal promotions and events. Assistant Store Manager Party City
New York, NY - August 2021 - April 2023
WORK E X P E R I E N C E C O N T I N U E D
Customer Service Manager Kmart, Sears Holding
The Bronx, NY - October 2018 - March 2021
Managed daily customer service operations at a major retail chain. Trained staff on effective customer interaction techniques and product knowledge.
Addressed customer inquiries and resolved issues in a timely manner. Oversaw scheduling and staffing to meet customer demand efficiently. Demonstrated excellent communication skills in resolving product and consumer complaints.
Electronics Manager Toys"R"Us
The Bronx, NY - October 2015 - July 2018
Managed electronics inventory for diverse toy products and accessories. Ensured compliance with safety standards and regulations in product handling. Trained team members on electronics features and customer service techniques. Administrative Assistant Millie's Day Care
New York, NY - June 2011 - June 2016
Organize office space.
Schedule appointments, travel arrangements, office time. Maintain files and documents of the children.
Contact parents to maintain communication daily concerning their children. Sales Associate Toys"R"Us
The Bronx, NY - November 2008 - November 2015
Receptionist/Administrative Assistant Devry College Of New York New York, NY - November 2008 - November 2009
Answered phones and operated a switchboard.
Routed calls to specific people.
Greeted visitors warmly and made sure they are comfortable. Scheduled meetings and conferences.
Ensured reception area is tidy.
Coordinated office activities.
Sent email and faxes.
Performed basic bookkeeping, filing, and clerical duties Maintained product displays and ensured shelves were well-stocked. Processed sales transactions accurately using point-of-sale systems. Microsoft Office Specialist - Present
Certified Medical Assistant - June 2023
CompTIA A+
C E R T I F I C A T I O N S
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