Customer Service Patient Access
Resume:
Marilyn Powell
Franklin, VA *****
*****@*******.***
Patient Access Specialist
Kaiser Permanente, Virginia Beach, VA
July 2015 – June 2025
Served as the first point of contact for patients, providing high standards of customer service and compassion
Facilitated scheduling, registration, benefit verification, pre-certification, and financial clearance for patients
Ensured accurate patient data is obtained and populated into the patient record
Maintain knowledge of insurance carriers, Medicare guidelines, and relevant federal and state regulations
Gathered medical records, financials, and insurance from patients in a timely manner
Kept data organized in compliance with HIPAA
Answered phone calls, responded to emails and prepared comprehensive documentation to support appointment scheduling, billing, and patient discharge process
Performed general administrative tasks, escalating issues through proper channels as required
EDUCATION
HAMPTON UNIVERSITY, Hampton, VA
May 2014
Bachelor of Science in Health Care Administration
Honors: Cum Laude (GPA 3.7/4.0)
Certifications: Certified Patient Care Technician/Assistant April 2010 National Healthcare Association
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