Customer Service Representative
Resume:
Tonya Hospedale
Wilmington, DE
Work Experience
Roadside Assistance Counselor
AAA CLUB ALLIANCE - Newark, DE
February 2019 to Present
Take inbound calls from members with disabled vehicles in several states. Court Stenographer
Farrell & Associates
April 2017 to December 2018
Depositions, notetaker for the hearing impaired at various universities, District Justice hearings, proofreading.
Court Stenographer
Karasch & Associates - West Chester, PA
March 2008 to April 2017
Same duties as Farrell & Associates.
Customer Service Representative
Conectiv - Newark, DE
October 1999 to February 2003
Repaired and dispatched technicians to customer's home if unable to fix their phone onsite. Customer Service Representative (CSR)
CertainTeed - Wayne, PA
June 1993 to September 1999
Dispatched tractor trailers across the country with building insulation. Refunded customers if order was incorrect. Input orders in the system. Sold insulation to customers. Made sale calls to customers within a 50 mile radius of a customer's location if a customer could not or did not need a full load of insulation. Had to have a full load of product in order to dispatch a truck. A little bit of traveling was required. Had close contact with territory managers in all states. Contact was usually e-mail-based. Had company laptop for this purpose.
Customer Service Representative/Call Center Sales
Colonial Penn Life Insurance Company/Automobile/Life insurance - Philadelphia, PA January 1991 to September 1999
Assisted customers with automobile insurance questions.
• Answered phone and assisted customers with changes to their automobile and life insurance policy.
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits and informed customers about additional coverage that would enhance their existing policy or policies.
• Confirmed payments, refunds, etc.
Education
Bachelor of Science
Clarion University
Associates
Orleans Technical Institute
Skills
Shorthand, Typing
Additional Information
SKILLS
Communications, computers, legal, typing on keyboard and machine shorthand
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