Customer Service Administrative Assistant

STATEMENT OF MOTIVATION

A highly organized and analytical HRM and Administration professional with a passion for excellence, I thrive both independently and as a team player, utilizing brilliant interpersonal communication and negotiation skills.

EDUCATION

• Bachelor of Business Administration in Human Resource Management

• Methodist University College, Accra (2014-2018)

• Akim Swedru Secondary School

• Home Economics (2001-2004)

• St Paul Methodist Junior High School (1999-2001) INTERNSHIP

Jireh eye clinic Tema, Ghana.

SKILLS AND ABILITIES

• Exceptional presentation skills

• Excellent interpersonal and communication skills

• Quick-thinking and problem-solving abilities

• Analytical mindset

• Proficient in Microsoft office suite (word, excel and tally)

• Fluent in English and Twi

WORKING EXPERIENCE

Cardinal Cargo Company Ltd. Tema, Ghana 2021-2023

Customer Service

Duties

• Resolving customer complaints, responding to phone calls and Email requests and maintaining customer service records.

• Providing service information and solutions to customers.

• Building strong relationship with customers to ensure satisfaction and loyalty. Jireh Eye Clinic, Tema, Ghana 2009 – 2021

Administrative Assistant/Cashier

Duties

• Perform administrative and office support activities; manage telephone calls and receive visitors.

• Handle cash transactions of the company and receive payments by cash and cheques.

• Develop and maintain good working relationship with clients. Maintain monthly, weekly and daily reports of transactions.

Link Afrique Clearing Company, Tema, Ghana 2006 – 2009 Clearing Officer DUTIES

REBECCA AFFUL

Address:

P.O. Box BT 214 Tema

Phone:

+233-***-******

Email:

*******.*****@*****.***

• Informed consignees of Port of Loading on uncleared containers and informed consignees on uncleared containers

• Prepared and submitted electronic bill of entry to customers

• Coordinated customers Clarence and release, adhering to relevant requirement Skills REFERENCE

• Mr. Francis Dadzie GB Foods

024*******

• Mr. Jeremiah Obuobi

OBJClothing & Accessories

020*******

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