Supply Chain Operations Supervisor
Resume:
Ryan Daughety
Operations Supervisor
Raton, FL 33487
**********@*****.***
Skills
Logistics
Supply Chain Management
SAP Warehouse Management
Safety Standards
Inventory Control WMS
Quality Standards
Operational Procedures
Customer Service
Global Workforce Management
Distribution
Shift Operations
Facilities Management
Coaching Team Training
Robot Opertions
Microsoft Office Suite
Performance Management
Kronos Reporting
Fork Lift Certification
Order Picking
Sales Management
Shipping Receiving
Professional summary
Accomplished and energetic individual with 10+ years experience in a Supervisor/Team Lead role. Motivated and committed leader with a track record of achieving exceptional results through relentless attention to detail and proactive problem solving. Excellent multi-tasking, communication and listening skills. Highly organized and team focused to deliver results. Employment History
Dock Manager Feb 2025 - Present
• Oversee Dock Operations: Manage the entire process of loading and unloading goods, ensuring it is efficient and safe.
• Safety: Prioritize safety on the docks, ensuring compliance with all relevant regulations and procedures.
• Staff Management:Organize and direct the work of dock employees, including forklift drivers and handlers.
• Communication: Maintain clear and effective communication with carriers, administrative services, and other stakeholders.
• Inventory Control: Contribute to accurate inventory management by overseeing the flow of goods in and out of the warehouse.Responsible for arranging goods and product storage.
• Record Keeping: Maintain accurate records of shipments, damages, and other relevant information.
• Problem Solving: Address any issues or problems that arise during dock operations in a timely and effective manner.
• Training: Train new employees on safety procedures, operation of Fork Lifts and Pallet jacks and dock operations.
• Quality Control: Ensure the quality of goods being loaded and unloaded.
• Maintain a Clean and Safe Workplace.
Solar Sales Consultant May 2024 - Feb 2025
• Demonstrated the financial and environmental benefits of solar panels through in home and remote sales appointments.
• Built productive working relationships with customers and closed sales in a highly competitive environment.
• Manage prospect sales cycle from initial lead to close of the sale.
• Implemented sales strategies to drive revenue growth; analyzed sales data to identify trends and opportunities for additional sales.
• Collaborated with marketing teams to meet sales targets. Operations Supervisor Mar 2023 - Mar 2024
• Manage a team of 20 warehouse employees responsible for shipping and receiving for major customers such as IKEA, Samsung, LG, Costco, Amazon, Pelaton. Randstad Fort Lauderdale Fort Lauderdale, FL
Palmetto Electric Fort Lauderdale, FL
RXO Logistics (Parent XPO Logistics) Hazelwood, MO
• Manage a team of 15 remote CSRs located in Canada who are responsible for scheduling, routing and customer satisfaction measurement.
• Expert knowledge of CLM, SAP, LMH, and RTCIS warehousing systems.
• Based on Voice of the Customer (VOC) survey results, I increased the performance ranking of the Hazelwood MO Hub from a ranking of 82 to 18 in less than 1 year utilizing excellent communication, negotiation and organizational skills.
• Actively enforce all corporate, FMCSR, OSHA, and DOT policies, rules and safety standards.
• Coach, train and develop employees in a manner consistent with company goals and objectives.
• Act as a champion of our corporate values, demonstrating those values and holding the team to the same high standards.
• Certified fork lift trainer for all new warehouse employees.
• Provide superior communication and direction to driving teams who are responsible for loading product and adhering to a strict delivery schedule.
• Anticipate, analyze and troubleshoot problems a Driving Team may have with a product, installation or customer.
• Responsible for providing coaching in the moment, mentoring and delivering performance evaluations for all warehouse employees.
• Ensure production goals are met by managing delivery teams, payroll, and other administrative functions.
• Conduct daily stand up meetings to prepare employees for daily KPI targets. Warehouse Operations Supervisor Dec 2021 - Jan 2023
• Provide efficient logistics and material planning and management in coordination with operations and manufacturing teams.
• Provide day to day direction concerning work assignments, overtime requirements, inventory management and Service priorities for a team of 30-40 employees.
• Monitor warehouse operations to ensure service level standards are met during shift operations.
• Facilitate daily Stand Up meetings at the start of each shift to clearly communicate assignments and priorities.
• Hire, evaluate, discipline, coach and motivate 30-40 employees .
• Successful record of streamlining logistics and operations in a fast-paced environment.
• Implemented customer service processes in delivery reliability and capability by training warehouse personnel in warehouse procedures and customer service.
• Trained employees in proper safety procedures for warehouse equipment.
• Observed OSHA standards and reviewed all incident reports to identify root-causes of any accidents.
• Considered Subject Matter Expert within DHL Supply Chain (blue vest) and capable of training every job related to the warehouse operation, equipment/machines operated, DHL Supply Chain Management Jackson, MO
computer systems utilized; including Picking, Receiving, Supermarket, RMC and ITCO.
•Received nomination for the most improved team 2022 - increased employee productivity by 65% in receiving and shipping raw materials; Employee retention rate improved and grew team size by 50%.
Warehouse Lead Apr 2019 - Dec 2021
• Picked, packaged, stacked, and loaded product by using equipment such as C-clamp, forklift, tugger while using WFM system.
• Provided customer service, ensured prompt and timely delivery of orders to customer, ensured customer concerns appropriately addressed, achieving a 98% customer satisfaction rate.
• ITCO (all holds/Inventory Management) team leader.
• Raw materials coordinator (GU/GX) team leader.
• Filled the back up Supervisor role for day shift in the plant.
• Highly proficient with SAP Warehouse Management software.
• Cross trained all team members in: Prepping, Tugging, Line Returns, Picking and Receiving.
• Communicated with and maintained a courteous, professional relationship between client
(Proctor and Gamble) and DHL Supply Chain management.
• Flexible with work hours, days worked and shifts in support of the team and our goals.
• Sustained excellent performance resulted in a promotion to Operations Supervisor. Head Stadium Runner (college summer job) May 2015 - Aug 2017
• Set up, stock and supply 8 family party tents for event reservations.
• Assist with employee scheduling to staff party tents.
• Customer Service contact for party tent events; resolved issues with service and food quality .
• Coordinate and assist with delivering and restocking food in tents as needed throughout the event.
• Clean up and break down party tents after events.
• Assist with food preparations when necessary.
Education
Bachelor of Arts - General Studies Aug 2014 - May 2019 Theta Xi Fraternity Alumni - 2019
Judicial Board Theta Xi Fraternity - 2018
New Member Educator Theta Xi Fraternity - 2017
DHL Supply Chain Management Jackson, MO
River City Rascals OFallon, MO
Southeast Missouri State University Cape Girardeau, MO Southeast Missouri State Club Baseball 2014 - 2015 (player) and 2016 - 2017 (assistant coach)
Certifications
Forklift Safety and Inspector
May 2019
Certified Forklift Trainer
Nov 2023
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