Technical Support Customer Service
Resume:
Arthur Brown ******.*****@****.***
To obtain a position that will enable me to utilize expert technical support coupled with excellent customer service and computer skills with a computer programming and business administration background.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Retention Expert
Asurion – Remote
01/2020 – 08/2021
Technical Support Specialist
Sutherland Global Logistics - Remote
07/2018 - 08/2019
Senior Performance Manager
Alorica - Remote
05/2011 - 03/2017
Machine Operator
Baldor Electric Co. Athens, GA 2006 - 2011
Press Brake Operator
Sargent Metal - Anderson, SC
2005 - 2006
Press Brake Operator
Royston LLC - Royston, GA
2003 - 2005
Assistant General Manager
Shoney's Inn - Lavonia, GA
1999 - 2003
Landscaper
Bailey's Nursery - Canon, GA 1996 – 1998
Education
B.A. in Business Administration
Piedmont University - Athens, GA 2010
A.A. in Computer Information Systems
Athens Technical College - Athens, GA 2004
Skills
EXPERT CUSTOMER SERVICE/EXPERIENCE SKILLS (10 years) SUPERVISOR/MANAGER (3 years), TECHNICAL SUPPORT (5 years), CUSTOMER RETENTION EXPERT (7 years), COMPUTER SKILLS (15 years), MICROSOFT OFFICE (15 years)
Certifications/Licenses
Driver's License
Military Experience
United States Marine Corps
Rank: Corporal, E-4
MOS: 2512 Communications
Additional Information
Talents
•Customer Experience/Service
•Java, HTML, C#
•Microsoft Office Suite
•Excellent Computer Skills.
•Communication, Analytical.
•Team Management, Marketing.
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