Customer Service Case Manager
Resume:
Karen Lezama
Las Vegas, NV 89115
Email: *.*****@****.***
Phone:702-***-****
To obtain employment in an office where I can provide excellent customer service, apply my interpersonal skills, and gain valuable experience to further my career goals. Prioritizes attention to detail and thoroughness.
SKILLS:
Great interpersonal/organizational skills
Ability to integrate into a fast-paced environment.
Exceptional written and oral communication skills
Committed to providing excellent customer service.
Personable and committed to customer satisfaction.
Dependable punctual and courteous
Read, speak, and write Spanish/English fluently.
MS Word, Outlook, Excel, Needles, File Vine, Case peer, Litify
WORK EXPERIENCE:
GEICO - January 2024- Present
Auto Damage Field Adjuster
Inspect and assess vehicle damage caused by all types of accidents.
Estimate vehicle repair costs and negotiate equitable settlements
Partner with other adjusters and supervisors to work with body shops, rental partners, and parts providers
Contact clients and update their claim status and issue payment for their property damage outcome.
Morgan and Morgan January 2022 - January 2024
Pre-Litigation Case Manager
Coordinating medical treatment and build strong cases.
Requesting and following up on medical records.
Contacting and keeping clients up to date on case progress throughout case.
Accounting and disbursal of settlement funds.
Lerner and Rowe May 2021-January 2022
Pre-litigation Claims Manager
New client intakes
Coordinating medical treatment and build strong cases.
Contacting and keeping clients up to date on case progress throughout case.
Receive settlement offers
Go over settlement disbursement with clients.
Moss Berg Injury Lawyers 2019-2020
Pre-litigation Claims Manager
New client intakes
Opening new claims.
Coordinating medical treatment and build strong cases.
Requesting and following up on medical records.
Contacting and keeping clients up to date on case progress throughout case.
Accounting and disbursal of settlement funds.
Eric Palacios June 2016- 2019
Pre-litigation Case Manager
New client intakes
Opening new claims.
Coordinating medical treatment and build strong cases.
Requesting and following up on medical records.
Contacting and keeping clients up to date on case progress throughout case.
Accounting and disbursal of settlement funds.
Ed Bernstein & Associates June 2014- June 2016
Front Desk Administrator
Handled multiline phone system and transferred calls to the appropriate office personnel.
Drafted letter as requested by the law firm.
Trained personnel in the duties and tasks of the front desk.
Managed attorney’s and paralegals calendars
Answered client inquiries and handled legal documentation as required for legal proceedings and other office duties.
Scheduled meetings and client appointments
Bryson's Law Firm February 2009- June 2014
7730 West Sahara Avenue
Las Vegas, NV 89117
Personal Injury Claims Manager
Met with clients to determine their needs, schedule initial medical treatment and explained legal documents and processes to clients.
Reviewed facts of loss with clients and carriers to determine liability and available coverages.
Monitor client’s medical treatment.
EDUCATION:
Graduated: Summer 2002 from Mohave High School
Notary Public
I-Car level one certified
References available upon request
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