Project Coordinator Management

Telecom Project Coordinator

Air Force veteran with over 15 years of experience in customer program and project management, bringing a proven record of delivering complex, cross-functional initiatives on time and within scope. A results-driven leader adept at managing full project lifecycles—from planning and execution to stakeholder alignment and risk mitigation. Known for effectively translating strategic goals into actionable plans, ensuring customer satisfaction and organizational success. Highly skilled in team leadership, communication, and driving project outcomes that align with both client and enterprise objectives.

Telecom Projects and

Accomplishments

• Maintained Customer Satisfaction Survey scores at 9.67 out of 10, increasing client loyalty and customer advocacy scores by 10%.

• Led 18-month network upgrade of 462 locations from T1 to Ethernet circuits, managing full project lifecycle—including stakeholder coordination, risk assessment, service activation, and legacy T1 disconnects—delivering enhanced network capacity and streamlined telecom infrastructure.

• Directed end-to-end telecom project to migrate 799 client branch locations from PSTN to Verizon SIP/IP Trunking, overseeing stakeholder engagement, network configuration, service provisioning, and legacy circuit decommissioning—delivering seamless VoIP transition on time and within scope.

• Managed MPLS network bandwidth upgrade across 28 sites by transitioning from TDM to Ethernet circuits, leading project planning, stakeholder coordination, circuit activation, and legacy disconnects— ensuring enhanced performance and successful infrastructure modernization.

• Managed the end-to-end deployment of Verizon Business Fios at 88 client office locations, overseeing stakeholder coordination, site readiness, installation, service activation, and legacy broadband decommissioning—achieving 100% on-time activation, full client sign-off, and improved network performance with minimal operational disruption.

Professional Experience

Full-time College Enrollment Professional Development, Atlanta, GA 09/2021 – Present

• Completed a structured professional development period by attending an accredited college full-time to advance leadership, project management, and technical skills aligned with emerging industry needs,

• Graduated Summa Cum Laude from Morehouse College, focusing on business operations, organizational leadership, data analytics, and marketing management.

• Earned Google Project Management Professional Certificate, demonstrating proficiency in initiating, planning, executing, and closing projects, applying Agile frameworks, and delivering business outcomes through real-world case studies.

• Completed hands-on technical training in Electric Vehicle Supply Equipment (EVSE) systems to complement strategic project oversight with clean energy and infrastructure expertise.

• Obtained OSHA 10-hour and NFPA 70E certifications for increased knowledge of electrical safety practices, including arc flash protection, energized work protocols, and lockout/tagout procedures. Caregiver Family Medical Support Lithonia, GA, Full-Time 04/2019 – 08/2021

• Provided full-time in-home care for two elderly family members with advanced medical needs, including Alzheimer's, dementia, and heart conditions, during the COVID-19 pandemic.

• Managed medical appointments, medication schedules, and coordination with healthcare providers to ensure continuity of care.

• Oversaw daily routines, cognitive support activities, and mobility assistance while maintaining a safe and structured home environment.

• Filled a critical family role while spouse served as an essential frontline healthcare worker. Perry Avant *****.*******@*****.***

www.linkedin.com/in/perry-avant

Atlanta, GA, 404-***-****

Verizon Enterprise Solutions, Alpharetta, GA

Sr. Telecom Program Manager 03/2010 - 03/2019

• Directed end-to-end program delivery for a portfolio of enterprise clients, providing governance, global sponsorship, project oversight, service delivery, and financial management across complex, multi-year initiatives.

• Created and maintained comprehensive project plans detailing scope, schedules, resource allocation, dependencies, and risk mitigation strategies.

• Facilitated recurring stakeholder meetings, executive briefings, and detailed progress reporting to maintain alignment and transparency.

• Functioned as the primary operational delivery leader, collaborating with sales executives, service teams, and customer stakeholders to manage global service transformations—including moves, additions, changes, and disconnections.

• Negotiated vendor and client agreements to enhance operational outcomes, reduce costs, and increase customer satisfaction.

Verizon Enterprise Solutions, Alpharetta, GA

Sr. Manager – Service Management 06/2000 - 03/2010

• Led cross-functional teams of Global Implementation Consultants, Technical Performance Consultants, and Global Service Consultants in support of enterprise-level service delivery.

• Directed end-to-end network implementation for Voice, VoIP, Private Line, Ethernet, and Dedicated Internet services, ensuring timely and efficient project completion.

• Oversaw escalations for high-impact outages and critical network issues, improving incident resolution time and maintaining high customer satisfaction scores.

• Developed and implemented standardized processes for service order delivery, financial tracking, network performance optimization, and customer relationship management.

• Collaborated with internal stakeholders to improve operational efficiency, reduce service delivery timelines, and align service delivery with client SLAs and business objectives. Education &

Certifications

B.A. in Business Administration - Management, Summa Cum Laude 09/2021 – 05/2024 Morehouse College, Atlanta, GA

• Construction Project Management Certificate, Coursera 08/2025

• Master Electric Vehicle Tech: Software Skills Certification, Coursera 06/2025

• EVSE Technical Certificate, Charger Help Inc., and Goodwill of North GA 05/2025

• Basic Construction, Goodwill of North GA Clean Tech Accelerator 05/2025

• OSHA 10-HR Construction Safety Training, Goodwill of North GA 05/2025

• NFPA 70E Certification – Arc Flash/Blast & Electrical Safety, HAZWOPER OSHA 05/2025

• Adult First Aid/CPR/AED 04/2025

• Google Cloud Fundamentals: Core Infrastructure Certification, Coursera 03/2025

• Google Project Management Certification, Coursera 03/2025

• 40-Hr PMP Exam Course, Project Management Training Institute 02/2020

• ITIL v3 Foundation Certification 07/2009

Military

U.S. Air Force - Telecommunications Specialist

Earned the Air Force Achievement Medal for meritorious service.

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