Customer Service Project Manager

Chris Brafford

**** ******* **. *******, ** 704-***-**** *******@**********.***

Summary

Dedicated employee known for attention to detail and a positive attitude. A results-driven employee with experience in exemplary customer service and hospital software programs.

Skills & Abilities

HEALTH CARE

Leadership, communication, and problem-solving skills with a strong ability to coordinate.

Extensive knowledge of medical terminology.

Oversee the planning, execution, and completion of projects within timeframe.

Excellent oral communications and interpersonal skills.

Educated in Anatomy and Physiology.

TECHNICAL SKILLS

The ability to interact effectively with others to build relationships.

Communication with management via project meetings, phone calls, and e-mail correspondence.

Able to thrive in a fast-paced environment.

Use of hospital documentation software, ordering platforms, and patient placement within the system.

Exceptional organizational skills.

Experience

PROJECT MANAGER O.B. BUILDERS AUGUST 2022 – NOVEMBER 2024

Experience in ordering and supplying doors, frames, trim, hardware, and various other products

Ability to prepare detailed take-offs of materials

Proficient in Microsoft Office: Outlook, Word, Excel, Adobe, as well as QuickBooks

Able to interpret and follow blueprints, drawings, and specifications

Cost analysis and entering Purchase Orders

Ability to estimate, prepare, and negotiate Change Orders

Built effective relationships with vendors across multiple businesses

Entered submittals to General Contractors to be approved or revised

Experience using construction software, Procore

Able to source best priced products

EMERGENCY ROOM TECHNICIAN ATRIUM HEALTHCARE JULY 2004 – NOVEMBER 2021

Assisted with CPR and airway cleaning procedures during lifesaving emergencies.

Responded to cardiac monitor alarms and other and other codes requiring immediate response.

Collected blood samples for lab analysis to diagnose disease or screen for health problems.

Monitored patients’ condition and reported change in status or acuity to nurses.

Coordinated with nurses to access and prepare patients for tests and medical procedures.

Facilitated communication with patients, visitors, nurses, physicians, and other hospital personnel.

Applied and educated patients on orthopedic devices.

Accessed patients to award priority to patients with more severe complications.

Education

Central Piedmont Community College – Charlotte, NC

UNC-Wilmington – Wilmington, NC

Rowan Cabarrus Community College – Salisbury, NC

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