Customer Service Representative
Resume:
Felicia Felix
Albuquerque, NM *****
************.**@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Advocate I
Blue Cross Blue Shield-Albuquerque, NM
January 2024 to June 2024
Possess Knowledge of provider's claims as well as find the status of them. Help customer's understand their benefits and what is covered. Find out if their accounts are Inactive and if so direct them to Human Services.
T-Mobile Sales Representative
T-Mobile-Albuquerque, NM
August 2023 to January 2024
Take customer calls and help them with their accounts. Facilitate in taking customers payments as well as helping them understand their bills. Possess knowledge of the product's we offer and assess any up sell options they might have.
Alorica Customer Service Representative
Bank of America-Albuquerque, NM
May 2022 to January 2023
Take incoming calls, help Members by finding resolutions and make informed decisions with Depositing accounts. Make outbound calls, stay in compliance with federal regulations. Possess empathy and knowledge while on the phone, stay in stats.
Customer Service Representative
Alorica Calling Center- USAA-Albuquerque, NM
November 2018 to March 2020
USAA military bank. Take incoming calls, help Members by finding resolutions and make informed decisions with Depositing accounts. Make outbound calls, stay in compliance with federal regulations. Customer Service Representative
Safelite Solutions-Rio Rancho, NM
April 2018 to September 2018
Answer inbound calls from customers in need of making an appointment for a repair or full replacement on their windows/windshield of their vehicles. Take personal info, contact insurance make inquiries. Be assertive. Be empathetic.
Front End Cashier/Customer Service
Walmart-Albuquerque, NM
July 2015 to January 2016
Cashier, meeting my goals weekly. Soliciting credit to customers. Associate Pos (Cashier)
Kohls Department Store-Albuquerque, NM
September 2012 to January 2013
Front end cashier, posses customer service skills, solicit credit. Dental Assistant
Dr. Stephen De Valle (private dentist)-Albuquerque, NM January 2012 to July 2012
Assist with procedures, clean & sterilize instruments, rooms for patients, & set up trays for procedures. Education
Dental Assistant in Certificate
Pima Medical Institute-Albuquerque - Albuquerque, NM July 2011 to February 2012
High school or equivalent
Los Lunas High School - Los Lunas, NM
August 2008 to May 2011
Skills
• Banking
• Typing
• Sales
• Microsoft Word
• English
• Microsoft Powerpoint
• Cold calling
• Customer service
• Financial services
• Dental receptionist
• Chairside assisting
• Medical scheduling
• Front desk
• Dental assisting
• Cashiering
• Phone etiquette
• POS
• Microsoft Office
• Communication skills
• Organizational skills
• Customer service
• Banking
• Typing
• Financial services
• Windows
• Medical terminology
• Sales
• POS
• Front desk
• Outpatient
Languages
• English - Expert
Certifications and Licenses
Certified Dental Assistant
EFDA Certification
Coronal Polish Certificate
Sealant Certification
Contact this candidate