Customer Service Representative

CB

CAROLYN BRECHT

*******.******@*****.*** 906-***-**** marquette, Michigan 49855

Resourceful professional, known for high productivity levels and ability to efficiently complete tasks. Exceptional at time management, teamwork. Excel in fast-paced environments by leveraging strong organizational and communication skills. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Food assembly

Work station sanitation

Cross-functional teamwork

Customer service

Food safety

Proper food temperatures

ServSafe certification

Positive attitude and energy

Buffet setup and maintenance

Banquet service experience

Patient relations

Supply inventory management

Interpersonal skills

Patient care

Cash handling experience

Strong communication skills

Staff training and developmental

Able to take vitals

Northern Michigan University Dining

Services Marquette, Michigan

Food Service Worker

09/2015 - Current

Ensured that all foods were prepared according to health department regulations.

Adhered to safety procedures when handling sharp objects or hazardous materials.

followed recipe and amounts to cook for the college students, which was over 2300

worked with managers on menus and a 5 week rotation menu supervised students that worked in the kitchen and different stations in the summers I worked in the catering dept. cooked and served for small and large weddings, also for events that was going on Properly stored all leftover food items after each shift. Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.

Performed opening and closing duties as assigned by management. Monitored inventory levels of food items used during meal services. Performed opening and closing duties such as setting up workstations with necessary supplies.

Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.

Marquette district schools Marquette, Determined amounts of food portions for each dish according to menu Summary

Skills

Experience

Michigan

Kitchen Prep Cook

09/2015 - 04/2018

specifications.

Weighed out ingredients for recipes accurately using scales provided. Stocked kitchen with supplies such as food ingredients and cooking utensils.

Provided guidance on how best to cook certain types of meat or seafood items.

Monitored quality of ingredients used in the preparation of food items. Checked temperatures of ovens, grills, fryers and other cooking equipment. Adhered to sanitation regulations when cleaning kitchen surfaces, utensils and equipment.

Conducted regular maintenance checks on kitchen appliances to ensure safety.

Assisted in training new cooks on proper methods of preparing meals. Followed health and safety standards when handling food items. Calculated and adjusted cooking times to accommodate high-volume orders or special events.

Prepared and cooked a wide variety of dishes following traditional and modern recipes.

Omega House Houghton, Michigan

End of Life Care Professional

06/2012 - 08/2015

Provided crisis intervention services when necessary. Coordinated with a multidisciplinary team including physicians, nurses, social workers, and other professionals to provide holistic care services. Helped family members cope with grief associated with terminal illness or death.

Collaborated with external organizations such as hospice or home health agencies in order to facilitate continuity of care. Monitored patient progress and updated treatment plans as necessary. Assisted with meal planning to meet nutritional plans. Monitored vital signs and medication use, documenting variances, and concerning responses.

Maintained daily living standards by assisting clients, if they were able, with personal hygiene needs..

At Home Companion Of Florida Lake

Linden, MI

Home Health Aide

09/2011 - 08/2015

Assisted in ambulation and exercise routines for clients. Took initiative to ensure all tasks were completed efficiently within the designated time frame.

Participated in developing individualized care plans based on medical orders and assessments.

Recorded daily notes about client conditions, treatments provided and progress made.

Assisted with personal care activities, such as bathing, dressing and grooming.

Changed bed linens and maintained a clean living environment for the client's safety.

Provided emotional support and companionship to patients. Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship. The Bluff Assisted Living Houghton,

Michigan

Lead Kitchen Cook

08/2008 - 05/2011

Kept up-to-date with new cooking techniques, recipes and industry trends. Ensured that all dishes were prepared quickly while still maintaining high quality standards.

Monitored quality of ingredients used in the preparation of food items. Followed health and safety standards when handling food items. Maintained records of the quantity of food used daily for inventory purposes.

Plated finished dishes according to presentation guidelines set by head chef.

Eradico Pest Control Ortonville, Michigan

Customer Service Representative

09/2004 - 07/2008

Developed positive relationships with customers through friendly interactions.

Answered customer inquiries and provided accurate information regarding products and services.

Resolved customer complaints promptly and efficiently. Provided exceptional customer service to ensure customer satisfaction. Maintained detailed records of customer interactions, transactions and comments for future reference.

Identified opportunities for upselling additional products or services based on customer needs.

Answered customer inquiries via phone, email, and chat. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Faxed paperwork, filing

Yum Brands, Inc/Pizza Hut Clarkston,

Michigan

Restaurant Manager

03/1994 - 10/2004

Monitored stock levels of ingredients to ensure timely delivery of fresh produce.

Provided exceptional customer service by anticipating guest needs before they arise.

Supervised and trained staff in customer service, food handling, and safety protocols.

Ordered supplies from vendors as needed while staying within budget guidelines.

Maintained detailed records of sales transactions and daily shift reports. Ensured compliance with all food safety regulations and sanitation standards.

Assisted with kitchen preparation during peak times as needed. Analyzed financial statements to identify areas of improvement or cost savings opportunities.

Resolved customer complaints in a professional manner to maintain positive relationships with guests.

Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.

Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.

Established policies for cash handling procedures to maximize security measures.

Adhered to all health department regulations regarding food storage and preparation.

Updated computer systems with new pricing and daily food specials. Managed accounts payable, accounts receivable and payroll. Gogebic Community College Houghton, MI

Some College (No Degree) in Nursing

Education and Training

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