Customer Service Stone Mountain

COVENANT DUGBOR

Stone Mountain, GA **************@*****.*** 404-***-****

P R O F I L E

Trained and reliable HVAC Technician with a solid background in residential and commercial heating and cooling systems. Experienced in system inspections, diagnostics, and code-compliant installations with a strong focus on safety, precision, and efficiency. Well-versed in advanced digital controls, preventative maintenance, and troubleshooting complex issues. Recognized for delivering consistent, high-quality service and solving technical challenges with a calm, solutions-focused approach. S K I L L S

HVAC:

Troubleshooting, Electrical Knowledge, Refrigeration Principles, System Installation, Maintenance, Customer Service, OSHA Safety Standards Awareness, Hand & Power Tools Operation, Thermodynamics, Detail Oriented, Blueprint & Schematic Interpretation, Brazing, Soldering & Pipefitting E D U C A T I O N

Diploma in Heating, Ventilation and Air Conditioning (HVAC) United Education Institute Stone Mountain, Georgia 2025 Certificate in Barbering

Health and Style Institute Kennesaw, GA 2023

E X P E R I E N C E

Retail Associate

WalMart Marietta, GA Nov 2022 - May 2023

Unloaded and stocked incoming merchandise with precision and speed, ensuring product integrity and shelf accuracy

Maintained detailed inventory records and reported variances to management for timely resolution

Operated material handling equipment and assisted in cross-functional areas including customer service and logistics support

Provided courteous assistance to customers, resolving product-related inquiries and improving overall store experience

Package Handler

FedEx Kennesaw, GA Jan 2022 - Nov 2022

UPS Forest Park, GA Mar 2021 - Oct 2021

Sorted and routed packages accurately by size, destination, and delivery schedule using manual methods and automated systems

Loaded and unloaded trucks with attention to safety protocols and damage prevention

Conducted quality checks on incoming packages, identifying and reporting damaged or mislabeled items

Maintained high productivity in fast-paced, physically demanding environments while meeting daily handling quotas

Collaborated with team members to streamline operations and ensure on-time delivery of shipments Sales Representative

T-Mobile Lithonia, GA Jun 2020 - Jan 2021

Delivered personalized sales consultations to help customers choose the right mobile devices and service plans

Met or exceeded monthly sales goals by identifying needs and recommending targeted solutions

Resolved billing concerns, service issues, and device troubleshooting with a focus on long-term customer satisfaction

Educated customers on new products, promotions, and account upgrades to increase engagement and retention C E R T I F I C A T I O N S & L I C E N S E S

EPA Section 608 Certification - Refrigerant Handling United Education Institute 2025

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