Customer Service Front Desk

Corey Cooley

Ellisville, MS 601-***-**** *************@*****.***

Professional Summary

Motivated and dependable professional with experience in team leadership, customer service, and operations. Skilled in enforcing safety protocols, organizing daily tasks, and supporting high-performing teams in fast-paced environments. Recognized for reliability, initiative, and professionalism when working with both colleagues and the public. Strong ability to remain composed under pressure while delivering consistent results. Work Experience

Shift Lead

Howard Technology Solutions – Ellisville, MS Sept 2022 – July 2025

- Oversaw a clean, organized work area by ensuring medical carts were properly strapped, boxed, and labeled.

- Reorganized warehouse storage aisles to improve space usage and operational flow.

- Fostered a calm, supportive team environment that boosted engagement across departments.

- Maintained schedules by promoting accountability and clear communication.

- Supported daily operations with emphasis on safety and teamwork. Front Desk Clerk (Evening Shift)

City of Laurel Parks and Recreation – Laurel, MS July 2024 – Sept 2024

- Delivered customer service and scheduled community events with precision.

- Greeted visitors and ensured smooth front desk functionality during evening hours.

- Maintained a professional and welcoming environment while supporting after-hours operations. Overnight Stocker

Lowe’s Home Improvement – Laurel, MS Sept 2022 – Dec 2022

- Unloaded freight and restocked merchandise efficiently during overnight shifts.

- Organized aisles and ensured proper placement of inventory for accessibility.

- Consistently met or exceeded nightly stocking goals ahead of deadlines. Census Enumerator

U.S. Census Bureau July 2020 – Feb 2021

- Collected population data from over 300 households through field visits.

- Cross-verified entries and reports to maintain 100% accuracy.

- Completed assignments ahead of schedule and surpassed reporting targets. Education

Jones County Junior College – General Studies / Pre-LPN Ellisville, MS Attended 2 years

Completed coursework toward General Studies and Pre-LPN program. Skills

- Team Leadership & Training

- Customer Service & Communication

- Inventory Management & Stocking

- Safety Compliance & Protocols

- Administrative Support

- Problem Solving & Adaptability

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